Service Outside Sales
3 weeks ago
Based in the Edmonton office, Service Outside Sales will be accountable for profitable Service business growth within the region of responsibility. Promote the complete Endress+Hauser integrated service offering of contracts (calibration, maintenance, support, optimization), commissioning, and training services. Ensure our customers' needs are understood by the organization and that they are satisfied in a timely, professional, and sustainable way.
Collaborate with Salespeople on developing and executing customer account plans and territory plans to identify focus areas (target customers) while working in close cooperation with Service, to meet the company's strategic objectives for the service business.
**Role+Responsibilities
- Develop, coordinate, and implement strategic plans for promoting and selling professional services in the respective region
- Activiely engage and coach each sales representative to enable success in selling service offerings across the customer base
- Drive individual customer facing activities in proactive promotion ot grow our service business
- Understand, identify, and communicate to customers our service offerings that represent sustainable and substantial growth opportunities
- Collaborate and communicate with account managers on activities with customers
- Selling the full range of Endress+Hauser Services in a competent and professional manner
- Provide systematic and intentional customer service for customers within the respective region
- Proactive account planning and opportunity management in CRM took, Salesforce
- Customer interactions and future customer task scheduling logged in Salesforce
- Mutual establishment of Key Performance Indicators (KPI) with Regional Sales Manager
- Conduct monhtly business reviews with regional sales manager on the service KPIs
- Other duties as assigned
**Qualification+Profile
- Bachelor's degree or college diploma in Engineering or Business
- Minimum 10 years of related work experience in instrumentation or technology related fields
- Previous experience in sales, marketing, or technical customer support role
- Fluent in English and French (written/spoken) is an asset
**Benefits+Perks
- Unique Culture from privately owned family company
- Company Fleet Vehicle
- Community Involvement
**Contact Us+Apply
Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination of harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disbility, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.
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