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Service Administration Support

4 weeks ago

St Catharines, Canada Beatties Full time

Beatties Managed print division is one of the largest independent machines dealer in Ontario. Our product and service offering consists of Canon commercial equipment, HP Power Services Partner for Managed Print, Kyocera, Riso and FP mailing solutions. Beatties offers a suite of document management and software solutions. Our in-house Star certified technical team along side our service admin team, deliver you a client experience second to none. If you are in search of job, look somewhere else, if you are wanting to be a part of a team, join the Beatties team and _be your best at work_

**SUMMARY**: The individual in this position is responsible for assisting with all aspects of the technical service administration department. This includes retrieval of usage meters from devices under contract, invoicing customers for their usage, and entering and maintenance of customer contracts. This individual will coordinate and direct technical staff regarding customer service calls and machine deliveries, which involves call recording, data entry, call assignment, billing and maintaining inventory counts.

**KEY RESPONSIBILITIES**:

- Work with ImageWare Remote, PrintSolve and other Auto meter read

programs - FM Audit.
- Invoicing meter usage and other forms of service billings.
- Maintaining an accurate customer database.
- Data entry and maintenance of contracts.
- Scanning and filing of contracts and other documents.
- Coordinating machine deliveries and pick-ups.
- Answering incoming service calls, perform basic trouble shooting and record

nature of problem
- Processing of customer consumable orders, toner, parts, etc.
- Immediate back-up for dispatch.
- Recording service calls
- Assigning calls to technicians
- Entering service call data
- All other duties assigned**Health and Safety**:

- Section 28 of the Occupational Health & Safety Act (OHSA).

**Accessibility**
- Adhere to the requirements of the Integrated Accessibility Standards Regulation and disability-related obligations of the Ontario Human Rights Code.

**REPORTS TO**: Service Manager

**KEY RELATIONSHIPS**:

- Service Manager
- ServiceDispatch
- Warehouse Manager
- Service Technicians
- Sales representatives
- Director of Managed Print Division

**KEY ATTRIBUTES**:

- Accuracy
- Organized
- Problem solver
- Ability to Multi-task
- Strong Customer Service Skills

**EXPERIENCE/REQUIREMENTS**:

- Communicative; able to communicate in a professional manner, both

internally
- (Team, department) and externally (vendors, reps, clients).
- Organized; able to organize daily duties by multitasking, managing your time and communicating realistic expectations.
- Works well under pressure; able to work well under time constraints, project deadlines, heavy workloads, day‐to‐day challenges, and business demands. Asks for help.
- Team Player; values the importance of being a team player within the

structures of your team, your department and our company.
- Problem solver, trouble shooter, analytical, decisive, thorough.
- Adaptable; able to adapt to a multitude of different work styles and personalities.
- Responsible; able to take ownership in one’s work as well as in seeking help for the best possible outcome for all tasks and duties. Finds things to do when things are not so busy.
- Geographical knowledge of South Western Ontario is an asset.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $18.00 per hour

**Benefits**:

- Store discount

Schedule:

- 4 hour shift
- Monday to Friday

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: One location

Application deadline: 2023-02-24
Expected start date: 2023-02-27

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