Client Account Processor

5 months ago

Richmond Hill, Canada Hagerty Full time

As a Client Account Processor II- Document Fulfillment, you will be responsible for demonstrating expertise and growth as client account processor, to help elevate your team through leadership opportunities.
- Ready to get in the driver’s seat? Join us
- RESPONSIBILITIES:

- To achieve these results, the individual in this role performs the duties below:

- Review outgoing mail batches for approval or decline
- Process and package all registered letters
- Liaison between our Member Communications Team and our third party print vendor
- Process all French translations
- Open, sort and distribute all incoming mail
- Complete policy cancellation requests and non-licensed policy changes
- Operate scanners, printers and postage machines
- Call members and brokers for address verification
- Enter Net Promotor Scores
- Train, mentor, and support Document Fulfillment Team
- All other duties as assigned by Leadership
- QUALIFICATIONS:

- To achieve these results, the individual in this role can perform the qualifications below:

- Have a thorough knowledge and understanding of current procedures related to their tasks
- Ability to show leadership by supporting team members with questions and procedures
- Attention to detail with a minimum accuracy of 95%
- Able to multitask and work with high volumes
- Proven ability to make decisions for file processing
- Maintain excellent communication skills and proven customer service abilities
- Consistently demonstrate a growth mindset, remaining open to new learning opportunities
- Actively participate and have a vested interest in professional development
- Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable
- Other things to note:

- The Client Accounts Processor
- Document Fulfillment will report directly to the Senior Manager of Operations Canada. Also, this position will work In office, located in Markham, Ontario.
- Say hello to Hagerty
- Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
- Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
- At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
- Learn more about our comprehensive benefits and the perks that set us apart.
- for compensation._
- #LI -Remote
- EEO/AA

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