Customer Insights Manager

7 months ago

Etobicoke, Canada Wonderbrands Full time

Job Posting:
Ready For a Tasty New Challenge?

Overview

The **Customer Insights Manager, **will have strong business advisory skills and insights expertise, turning insights to actionable business recommendations. They will be primarily responsible for analyzing data and providing unbiased insights and recommendations for multiple customers, to optimize total category performance, and internally to our sales and marketing teams to uncover category opportunities.

The incumbent will drive analytic solutions while providing expert category and market knowledge on performance, innovation, market insights and trends leveraging POS, consumer data and Wonderbrands proprietary consumer research. The role is an opportunity to build a strong, consultative relationship with both internal and external business partners.

**What Wonderbrands Offers**:

- Wonderbrands believes in Home Grown Talent and accelerated career growth
- Competitive Compensation, Health, and Dental Benefits
- Pension plan with matching contribution
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping, etc.

**Responsibilities**
- Provide expert category knowledge on performance, innovation, market insights, trends and consumer data
- Create on-going reporting to track performance across Wonderbrands segments and to track and interpret performance while drawing insights and presenting critical findings to retail partners.
- Work closely and build trusted relationships with external retailer teams, based on your objective and unbiased category approach. Work cross functionally with internal marketing and sales teams to drive category performance.
- Identify assortment opportunities, shelf allocations and adjacency recommendations for category planograms
- Provide ad-hoc historical assessment of Flyer/Ad Activity and promotional item recommendations to identify opportunities to drive category performance, including loyalty programs
- Provide post mortems and tracking of promotional and seasonal programs
- Timely turn-around time and bandwidth to support ad hoc analysis requests

**Requirements**:

- Proven experience (at least 5 years) in a previous analytics-driven role, utilizing Nielsen POS platforms, Numerator (promo and consumer platforms), customer-led data platforms
- A high-level expert in all Microsoft Office Suite tools, particularly Excel
- Proficiency in JDA an asset though not required
- Working knowledge of the Canadian CPG industry and the retail landscape
- Superb communication skills with an intrinsic ability to distill vast amounts of data into critical business insights
- An incredible attention to detail, especially as it relates to data accuracy
- Previous experience in presenting complex analytics to a senior level audience
- Proven expertise in building user-friendly tools and reports that help bring data to life
- Embrace our corporate values of integrity, commitment, respect, courage and growth

**What is the recipe for a great career at Wonderbrands**

Wonderbrands, is a leading Canadian bakery with 140 years of experience in baking packaged breads. We are the makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. We have a network of 13 Bakery Manufacturing facilities across Canada.

Wonderbrands, now part of the FGF Brands Group of companies, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading-edge supply chain practice and investing deeply in communities where we bake. We are heavily focused on embracing an entrepreneurial drive and a highly collaborative start up culture with an emphasis on cross-functional collaboration.

**Disclaimer**: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

**#LI-CV1**

**#LI-HYBRID

  • Market Insights Manager

    7 months ago

    Etobicoke, Canada Lactalis Canada Inc Full time

    **Job Title**: Market Insights Manager **Location**: 405 The West Mall, Toronto, ON M9C 5J1 **About Us**: Welcome to Lactalis Canada - where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite...

  • Consumer Insight Associate

    3 months ago

    Etobicoke, Canada Lactalis Canada Full time

    **Job Title**: Consumers Insights Associate **Location**: Greater Toronto Area **About Us**: Welcome to Lactalis Canada - where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands...

  • Customer Experience Manager

    7 months ago

    Etobicoke, Canada ATLAS MACHINERY SUPPLY LTD Full time

    The Customer Experience Manager (CXM) inspires and drives the sales-merchandising culture at retail and sales-merchandising imperatives within each department. They take the lead in coaching and strive to consistently deliver the Atlas Experience. The CXM will also partner with the B2B Sales Team to provide a steady stream of lead referrals from the retail...

  • Manager, Customer Care

    7 months ago

    Etobicoke, Canada Mattamy Homes Full time

    **Location**: Etobicoke, Ontario - Hybrid (3 days/week in office) **Company**: Mattamy Homes Canada **Department**: Customer Care, GTA Urban Division **Employment Type**: Full-Time **Reports to**: Vice-President, Business Process & Customer Experience When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of...

  • Customer Collaboration Manager

    7 months ago

    Etobicoke, Canada Lactalis Canada Full time

    **Job Title**: Customer Collaboration Manager **Location**: Greater Toronto Area **About Us**: Welcome to Lactalis Canada - where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands...

  • Customer Success Manager

    7 months ago

    Etobicoke, Canada Roam Full time

    Roam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life. With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance and maintenance included. Get your car delivered right to your door. Cancel anytime. No long-term commitments. The entire process from...

  • Digital Marketing and Data Insights Lead

    1 month ago

    Etobicoke, ON, Canada IC Savings Full time

    Job OverviewThe Digital Marketing and Data Insights Lead plays a pivotal role in driving IC Savings' digital growth by executing and optimizing marketing initiatives, leveraging data analytics to inform strategic decisions.This position will focus on developing and implementing comprehensive digital marketing strategies aligned with the company's objectives....

  • Inside Sales/customer Service Manager

    3 months ago

    Etobicoke, Canada Brenlo Solid Wood Mouldings & Doors Full time

    **Overview** **Duties**: - Lead and motivate the inside sales team to achieve sales targets and objectives. - Develop and implement effective sales strategies to penetrate new markets and expand existing customer accounts. - Oversee telemarketing efforts, ensuring high-quality outreach to prospective clients. - Foster strong relationships with customers...

  • Revenue Insight Strategist

    4 weeks ago

    Etobicoke, ON, Canada Manga Hotel Group Full time

    Company OverviewManga Hotel Group is a Canadian-based hospitality company specializing in hotel ownership and management. With a portfolio of 31 hotels across Canada and the United States, the company has established itself as a key player in the industry.The organization has engaged in over 50 hotel transactions since its inception, demonstrating its...

  • Manager, Customer Support Centre

    2 days ago

    Etobicoke, Canada Woodbine Entertainment Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests. We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the...

  • Customer Success

    6 months ago

    Etobicoke, Canada Roam Full time

    Roam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life. With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance and maintenance included. Get your car delivered right to your door. Cancel anytime. No long-term commitments. The entire process from...

  • Digital Marketing Strategist for Customer Acquisition

    4 days ago

    Etobicoke, Canada HD Supply Full time

    We are seeking a seasoned Digital Marketing Strategist to drive our customer acquisition efforts. This role will play a pivotal part in developing and executing comprehensive digital marketing strategies aligned with business objectives.Key Responsibilities:Develop and implement data-driven digital marketing campaigns across Google Ads, AdWords, social...

  • Bilingual Customer Service Representative

    7 months ago

    Etobicoke, Canada Perativ Full time

    JOB SUMMARY Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services...

  • Customer Success Associate

    2 weeks ago

    Etobicoke, Canada Roam Full time

    Roam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life. With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance and maintenance included. Get your car delivered right to your door. Cancel anytime. No long-term commitments. The entire process from...

  • Customer Success Manager

    2 days ago

    Etobicoke, Canada Prophix Software Inc. Full time

    **See what you can do with Prophix®** Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance. Headquartered...

  • Ecommerce Manager

    7 months ago

    Etobicoke, Canada Convoy Supply Full time

    **Ecommerce Manager - Hybrid role** This position can be based out of Toronto/Vancouver. You will partner with Convoy’s digital marketing, sales, operations, and technical teams to align on the best customer experience strategy for creating a seamless customer journey. You will draw insights from web analytics combined with previous online ordering...

  • Customer Experience Manager

    3 months ago

    Etobicoke, Canada Tayco Full time

    Description The Customer Experience Manager, under the direction of the Senior Manager, CSD & CE is responsible creating, implementing, and championing a strategic culture of Customer satisfaction at Tayco. The Manager is responsible for leading the Customer Service, Claims and Order Entry teams to create a culture at Tayco which showcases superior Customer...

  • Product Manager

    7 months ago

    Etobicoke, Canada ChargeLab Inc. Full time

    **Role overview** As a Product Manager at ChargeLab, you will play a pivotal role in shaping the future of our products by managing a cross-functional team of engineers, designers and business stakeholders in Sales, Marketing and Operations. Your primary responsibilities are to create a compelling vision, develop a robust product strategy, and build a...

  • Customer Marketing Manager

    4 days ago

    Etobicoke, Canada Give and Go Prepared Foods Full time

    We are a fast growth, entrepreneurial Canadian manufacturer of baked goods. “Great people, baking great products, for a great future.” Operating for over 25 years, at Give & Go Prepared Foods, we’re all about providing innovative, quality bakery solutions that meet our customer needs, whether it’s convenience, increased efficiency, creative product...

  • Social Media Manager

    2 months ago

    Etobicoke, Canada Libra Accountax Services Full time

    **Overview** **Responsibilities** - Develop and execute a comprehensive social media strategy to increase brand awareness and engagement. - Create, curate, and manage published content across all social media platforms. - Monitor social media channels for trends, insights, and customer feedback to inform strategy. - Analyze performance metrics and adjust...