Experience Manager

6 months ago


Edmonton, Canada Movati Athletic (Group) Inc Full time

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel **welcome **feel **comfortable** and feel **healthy**.

We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable fitness brand. As** Experience Manager, **you have one of our most important positions in club - there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.

Movati’s values are rooted in **Care**, demonstrating strong **Work Ethic**, **Authenticity**, celebrating **Diversity**, and **Commitment** to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different.

We’ve got so much more to tell you; so here it goes

**Role**

As Experience Manager, you have one of our most important positions in club - there we said it, but it’s because we’re looking for a brand ambassador and experienced sales leader who is aligned with our values all rolled into one. You will lead a dynamic team inspiring them to hit their targets and exceed company objectives and targets. You will also have a team that creates an exceptional member experience for all our members from the moment they walk through our doors.

Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through Movati’s above-and-beyond service model. You will support and train team members fostering a positive and collaborative work environment. You will collaborate with cross-functional teams to align sales and member service strategies with the overall company objectives. Afterall, we're a team and meeting targets is a team effort not an individual one

We aspire for growth and innovation. As the Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the Movati brand to life by connecting members to their individual wellness goals and assisting in their achievement.

**Qualifications**

We know the experience we’re looking for can come from a wide range of industries so we’re looking for the following:

- 5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience
- Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability
- Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams
- Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).

Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

**Perks


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