Manager, Employee Experience

2 weeks ago

Edmonton, Canada WSP Full time

**A day in the life**:
As an Employee Experience Manager, you will provide guidance to the Employee Experience Advisors on solutions and strategies to resolve complex issues on a variety of People and Culture process related topics. You will partner with the Strategic Talent Team, Centers of Excellence, and the operational leaders with an objective of creating a consistent employee experience throughout the employee life cycle.

You will demonstrate an in-depth understanding of WSP’s People & Culture strategy and enablers, with a focus on integrating the talent strategy, including supporting our broader redeployment strategy, to drive a high-performance and thriving diverse culture. By effectively engaging in resolving employee relations matters with proficient coaching of management, you’ll be ensuring WSP remains and attractive employer, and maintaining strong engagement levels with staff.

You are the first point of contact for escalation in the Employee Experience Advisor team. You will manage the most complex employee cases including investigations, performance management, and offboarding. You will inspire a culture of continuous learning, and encourage team members to share their experiences in case management so the team can all learn from each other.

You will continuously seek to develop and implement process improvements which foster sound employee relations and engagement. It is critical that the Employee Experience Manager has a robust understanding of employment and Human Rights legislation provincially and nationally.

You will manage the collective reputation of the entire People & Culture team by being an ambassador of the People & Culture programs and by supporting the implementation of COE programs, as well as defining and delivering HR solutions.

The Employee Experience Manager will have a variety of interactions with colleagues, managers, employees, and leaders as they respond to questions and issues related to HR policy and process. You will interact with legal, safety, finance and other interdependent functions to determine appropriate course of action and bring issues to closure. Core areas of advisory services that you will lead include:

- Performance management: Provide advice and counsel on performance management issues. Partners with the Strategic Talent Advisor, manager, and other business leaders as necessary to address performance gaps and facilitates discussions to assess appropriate action. Provides coaching to managers on all aspects of performance including delivering effective feedback and improving performance.
- Workforce relations: Conduct internal investigations and brings closure following appropriate protocol. Effectively investigate and implement resolutions on workplace issues in an effort to minimize risk to the organization. Collaborate with legal, safety, finance, and other internal parties as needed on situations that have potential for broad exposure.
- Talent Management: Act as a resource on competencies and development tools for managers and colleagues. May facilitate corporate courses for employee or manager development. Partner with employees on the creation of their Personal Development Plan to help them achieve their career goals within WSP.
- Offboarding: Supporting where asked to generate severance calculations for employees identified for involuntary offboarding. You will partner with operational leaders to coach and prepare them for involuntary offboarding discussions with employees, and participate in the meeting with those leaders, keeping the safety and wellbeing of our employees at the forefront.
- Return to work experience: Partner with the absence management team during complex return to work cases to facilitate a positive experience for employees returning from disability leave. This may involve coaching the receiving manager on ways to reintegrate the employee effectively into the workforce. Manage complex return to work cases for employees returning from other leaves of absence, including temporary layoffs.
- Acquisitions & Divestitures: As required, you will partner with the operational, legal, and finance teams to participate in, or project manage, a WSP acquisition or divestiture.

**Key Competencies for this role include**
- Demonstrated competence in the various HR functional areas: compensation, employee relations, management coaching, organizational development, and diversity and inclusion;
- Well-developed teambuilding and influencing skills, unquestioned integrity, and the experience, confidence, and stature to effectively address sensitive HR issues;
- Outstanding interpersonal and communication skills, both verbal and written;
- Proactive in developing and effectively introducing alternatives to current People and Culture practices as appropriate;
- Robust knowledge of employment laws and People and Culture trends;
- Well-developed team-building and influencing skills, unquestioned integrity, and the experience, confidence,

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