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Linux & Product Support Specialist - Tier 1

1 month ago

Vancouver, Canada LinuxMagic Full time

We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies.

LinuxMagic has been a leader in the Internet and ISP business for more than 25 years; there’s a reason we’re known as the number one Linux development house in the Pacific Northwest. Our work is based predominately in enterprise-grade mail and anti-spam solutions, with some web and software development sprinkled in. We make genuine care for our employees a number one priority and come to work everyday with the goal of “making the world a better place, one keystroke at a time.”

Job Description & Responsibilities:

- Troubleshooting a variety of technical issues our valued customers may have with their Linux systems
- Providing reports and analysis of support issues for product improvement
- Keeping up-to-date on product knowledge
- Miscellaneous job-related duties as assigned, such as product testing and reporting, championing customer feature requests and working with other departments on product information updates
- Excellent communication skills, both written and verbal
- Good organizational and time management skills
- 1 year experience in setting up and maintaining Linux servers (Debian/Ubuntu experience preferred)
- Good troubleshooting and problem-solving skills
- 1 year of bash or Perl scripting experience
- Familiar with fundamental Internet/networking concepts (routing, DNS, DHCP, etc...)
- Familiar with databases (PostgreSQL, MySQL preferred)
- Experience in configuring and troubleshooting mail services
- 1 year experience configuring Apache
- Experience in providing Tier 1 technical support

Interested applicants who reside in the Metro Vancouver area should send their resume and cover letter with

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you resided in the Metro Vancouver Area?
- How many years of experience do you have in customer support?
- Do you possess the equivalent Linux knowledge level of LPIC-1?
- Are you fluent in both verbal and written business English communication?

Work Location: In person