Customer Support Coordinator

2 weeks ago

Collingwood, Canada ShopSolar.com Full time

**About us**

We are professional, agile and supportive group of people spreadout across Ontario and the Phillippines. We work hard but have a great work life balance.

Our work environment includes:

- 100% work from home
- Growth opportunities
- Casual work attire
- No weekends
- On-the-job training
- Lively culture
- Relaxed atmosphere

**Overview**:
We're looking to hire a Customer Support Coordinator for our fast growing solar power company where we specialize in the sale and support of off-grid, mobile and emergency backup solar power systems. This person will play a pivotal role in ensuring customer satisfaction and retention. We are seeking a dedicated individual with exceptional communication skills to lead our customer care team.

This is a 100% work from home position with no daily commute. Our team of 10+ is all based around the Collingwood/Barrie, ON area and usually get together 1-2 times per year for a company workday and team dinner.

**Responsibilities**:

- Lead the technical service team, providing guidance and support to ensure excellent customer experience and service delivery
- Handle escalated customer inquiries and complaints, striving for swift resolution
- Lead team performance metrics and implement strategies to improve customer satisfaction
- Collaborate with other departments to enhance the overall customer experience
- Upsell products or services to existing customers when appropriate

**Skills**:

- Strong communication skills in English; proficiency in Spanish is a plus
- Proficient in data entry and analysis to track customer interactions and feedback
- Previous experience in customer service or sales roles - escalated support experience a bonus
- Ability to effectively communicate with customers from diverse backgrounds

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Collingwood, ON L9Y 2L6

Application deadline: 2024-07-03
Expected start date: 2024-07-05

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