Customer Success and Support Specialist

2 weeks ago

Collingwood, Canada Originality.AI Full time

**Customer Success and Support Specialist Originality.AI**

Originality.AI is a rapidly growing company based in Collingwood Ontario which is at the leading edge of developing AI content detection solutions. Originality.AI helps content editors to ensure the content they are publishing meets their requirements. It does this with internally built AI that can tell if the content is human or AI-created as well as including plagiarism checking and readability checking.

Looking for a Customer Success and Support Specialist to join the team at Originality.AI

**Culture Fit Questions**
- Can you laugh at yourself?
- Do you have family members that refuse to play board games with you because you are too competitive?
- Do you think winning as part of a team is more fun than winning individually?
- Are you usually the hardest worker in the room?
- Do you add tasks you already completed to a to-do list just because you enjoy crossing it off?

If you answered yes to the questions above Originality.AI could be a great culture fit.

**Key Responsibilities**
- You will support customers with on-boarding and training.
- You will offer all the desired information by arranging webinars and training and provide detailed data about the service through articles, videos, and other possible ways.
- Your goal is to help customers understand a service better before making a buying decision. The entire process should be transparent and easy to understand.
- You will gather feedback and improve the product or service. The objective is to create a better solution for customers.
- You will analyze this feedback and enable customers to discover different aspects and make a favourable decision based on their unique needs.
- You can assist colleagues in account management.
- You can enable customers to renew accounts and avoid misunderstandings.
- You keep clients updated on new features, changes, and recent arrivals.
- You will know customers better through case studies, external reviews, referrals, and testimonials.
- You will support the customer points of contact including Support thread

**Requirements**:

- 2+ years Content Marketing Expertise
- Writer and/or Copy Editor Experience with Alternative Plagiarism Checking tool experience
- Interest in New Technology for Writers / Editors
- 2+ Years SAAS Customer Service Experience Desired

Full Time, Remote, Salary Range 35,000 - 45,000

40hrs/week

**Salary**: $35,000.00-$45,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Collingwood, ON L9Y 1A1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Collingwood, ON L9Y 1A1

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