Customer Service Representative

7 days ago


Collingwood, Ontario, Canada Lifemark Health Group Full time

Job Title:
Customer Service Representative


  • Location: Lifemark Collingwood Sports
  • 10 Keith Avenue
  • Collingwood, Ontario
  • Employment Status: Part-Time


Schedule: Monday
  • Friday (between 09:00 17:00). Flexible hours
  • Rate Compensation: $ per hour
  • Do you want to work and enjoy the support of our understanding Clinic Director? If so, join us at
    Lifemark Collingwood Sports, a
    Lifemark Health Group company, Canada's premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.


At Lifemark, we walk the talk of our company's Core Values
:" We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here.

"

Why Lifemark?

  • Opportunity to work with a multidisciplinary team of clinicians and the satisfaction of being on a driven team.
  • Flexibility in building your perfect schedule with our understanding Clinic Director.
  • Competitive compensation.
  • Employee Referral Bonus Program.
  • Pathways for leadership opportunities.
  • Opportunities for mentorship as well as a positive and comforting work environment.
  • Nationally recognized brand with a strong digital presence.

Qualifications & Core Competencies:

  • High School Diploma, G.E.D. or equivalent
  • Excellent customer service skills and telephone etiquette
  • A high degree of organizational and multitasking skills in a busy and fastpaced work environment, preferably with 13 years of work experience in a private clinical setting
  • Excellent communication and interpersonal skills
  • Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
  • Flexible and adaptable to change

Key Functions and Responsibilities:

  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
  • Coordinate a detailed and accurate information intake on the patient's first visit to the clinic and throughout their treatment plan.
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
  • Coordinate scheduling of patient appointments and maintain the patient's medical record.
  • Collect payment at the time of service.
  • Track coverage for all funding streams to ensure approval.
  • Complete data entry and billing.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.
  • Lifemark promotes equal employment opportunities for all job applicants, including that selfidentifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._
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