Sales and Customer Service

3 weeks ago


Victoria, Canada Free Spirit Botanicals Full time

We offer to you fresh products that are free from harsh detergents, synthetic chemicals and preservatives. We use a combination of botanical oils, herbs, flowers and essential oils, bringing the healing abilities of the plant kingdom to you. To create these healing products, we grow our own herbs and infuse them into olive oil.

At Free Spirit Botanicals, our goal is to help our customers achieve their health needs.

**Now we are looking for affable store associates to help us deliver product information and excellent customer service. Full-time & part-time options are available for this position.**

**What you would be doing.**
- Welcome and provide a personalized greeting for each customer that enters the store.
- Determine the customer’s needs and suggest relevant products according to their needs and share the product knowledge acquired during product training with the customer.
- Educate customers on health and lifestyle choices.
- Help stock products, decorate display shelves and organize stock.
- Conduct products refunds and address customer issues in a positive and timely manner.
- Greet clients via the incoming telephone calls and provide knowledgeable information about the products and services available.
- Utilize the CRM system to efficiently book and manage all appointments.
- Sort through office mail daily.
- Responsible for daily Instagram, Facebook, and other social media posts and interactions with followers.
- Sign for deliveries and conduct QC check.

**What skills and qualifications do you need?**
- Love of natural products and a passion for healthy lifestyle
- 2+ years of specialty retail store experience an asset
- Education/Experience in business development, social media, and/or marketing would be an asset
- Willing to working flexible hours, including nights and weekends
- Ability to multi-task, while providing professional and outstanding customer service
- Desire to thrive working in a team environment
- Effective time management and communication skills

**Job Type**: Part-time

**Salary**: $18.00 per hour

Expected hours: 24 per week

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Work Location: In person



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