Customer Service

5 months ago

Victoria, Canada Momease Baby BoutiqueThe Meet Up Play Space Full time

**Momease Baby Boutique** is looking to welcome a **Customer Service & Sales Associate** to our team Do amazing baby & parenting products fuel YOUR fire? Are you looking for a rewarding & respectful workplace that offers fair compensation? If you've got that extra spark for providing superior customer service, then this may be the career opportunity for you.

**Who we are**:
Momease Baby Boutique is an inviting & intimate retail store that specializes in innovative & functional baby gear & parenting accessories. We carry a range of unique products from the best brands to help our customers "parent with style and ease." We’re a small team that prides ourselves on carrying great products & delivering the best customer service possible. Our goal each & every time a customer walks into our store is to deliver an experience that they will tell their friends about & that will make them want to visit Momease Baby Boutique again soon

**What we're looking for**:

- A genuine interest in the products we carry & a passion for parenting & babies.
- An outgoing, friendly personality & positive attitude.
- Previous sales & customer service experience in a retail setting.
- A desire to deliver a strong customer experience that exceeds expectations every time.
- An ability to engage customers in meaningful conversations to uncover needs & recommend suitable products.
- A high level of motivation & a proactive “get the job done” attitude.
- A heightened attention to detail & the ability to work efficiently under pressure.
- A willingness to work both autonomously & with a team.
- Previous experience working with children or families would be an asset for crossover work in The Meet Up play space/event place on-site.

**What the job involves**:
As a small team we need someone who can do a little bit of everything. Here are some of the key accountabilities of a Customer Service/Sales Associate at Momease:

- Answer customer inquiries & help make product selections.
- Accurately scan items for purchase & process payments, as well as refunds or exchanges using a POS system.
- Process pre-orders and special orders on an as-needed basis.
- Accurately process new inventory & maintain sales floor product levels.
- Re-stock & neatly arrange product on the shelves to keep store looking great.
- Maintain storefront, The Meet Up & backroom cleanliness at all times.
- Create & take advantage of new learning opportunities & product training.
- Open & close the store, including cashing out & locking up.
- Maintain a safe environment in the store & in The Meet Up play space.
- Complete Baby Registry Consultations with customers, and enter their registry list online.
- Help with customer warranty claims & follow up regarding replacements.
- Assist with booking, set up & clean up for birthday parties or other special events at The Meet Up play & learning space.

**What you'll get**:

- A fun, fast paced environment.
- A competitive wage starting at $21 per hour (based on experience & skill set), with performance-linked wage increase opportunities.
- An employee discount.
- Paid vacation time.
- Extended Health and Dental Benefits for qualifying employees.
- A respectful & inclusive workplace.

**Minimum Experience & Education Requirements**:

- A minimum of 2 years previous experience in retail sales, with at least 2 years of customer service work.
- High School Diploma or equivalent.

**Schedule Requirements**:

- Ability to work independently in the store, as well as with colleagues.

**Physical Requirements**:

- Ability to safely lift & carry 50 lbs.
- Ability to walk & stand for 8 hours per day.

**How you can apply**:
Please EMAIL a current RESUME (references are appreciated) & a DETAILED COVER LETTER to ATTN: Lyra. Applications without cover letters will not be considered - please tell us WHY you want to join our team in particular We thank all applicants for their interest; however only those selected for an interview will be contacted.

**Job Types**: Part-time, Permanent

**Salary**: From $21.00 per hour

Expected hours: 22.5 - 30 per week

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Day range:

- Every Weekend
- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

Work setting:

- Specialty store

Application question(s):

- Please verify your availability to work a regular weekly schedule of 3-4 days per week, including weekends.

**Education**:

- Secondary School (required)

**Experience**:

- Retail sales: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

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