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Payroll Account Administrator

2 months ago

Toronto, Canada Entertainment Partners Full time

**About Us**:
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been _Great Places to Work _certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

**Job Summary**:
Under the direction of the VP, Payroll Services, the Client (PWE) Support Supervisor is responsible for managing and coordinating various aspects of the administration of the Payroll Services Department/PWE Support. These responsibilities include ensuring Company mandated metrics are met, and the completion of the Entertainment industry’s production worker employee/crew requests with successful and timely resolution of Payroll inquires and profile information.

**Key Duties and Responsibilities**:

- Create, manage and monitor projects to improve the efficiencies of the PWE Support process
- Develop metrics to assess business performance and identify improvement areas
- Participate as the PWE Canada representative for US PWE Support meetings/calls
- Liaise with EP US PWE Support to develop initiatives to ensure a smooth transition of Canadian Production worker requests
- Manages and oversees the performance and activities of the PWE Support Representatives
- Responsible for the administering and conducting of monthly Oracle reviews
- Supervises and delegates to the PWE Support Representatives, duties and responsibilities to ensure PWE requests are completed accurately, efficiently and on time.
- Manages workflow of the PWE Support Representatives
- Manages Salesforce as a CRM tool to ensure timely completion of Production Worker requests
- Manages Qlik Analytics to ensure KPI goals are met
- Provides back-up for the PWE Support Representatives, when needed
- In conjunction with the Payroll Manager, responsible for conducting training and coaching sessions for PWE Support Representatives
- Organize and lead daily/weekly PWE Support meetings.
- Participates with the Payroll Manager and Human Resources in the hiring and termination of PWE Support staff, internal relations and conflict resolution;
- Participates in Payroll Services Department meetings, and attends other related meetings as required by the VP, Payroll Supervisor/Payroll Manager
- Provides back up to the Payroll Leadership Team during absences, and on an “as needed” basis.
- Performs other related duties as assigned by the VP, Payroll Services/Payroll Manager

**Qualifications**:

- 3-5 years’ experience in Customer Service, or equivalent
- Strong knowledge and understanding of Salesforce
- Intermediate computer skills including MS Word, Excel and Outlook
- Ability to manage and supervise multiple, deadline driven tasks.
- Ability to work within a team environment.
- Strong customer service background.
- Excellent interpersonal, organizational, and communication skills.