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Service Coordinator/dispatcher

4 weeks ago

North York, Canada Bond Securcom Full time

**Why work at Bond Securcom?**

For over 40 years, Bond Securcom has provided innovative security and communications products and services to a wide range of commercial, industrial, multi-unit residential and not-for-profit organizations in need of effective solutions to ever-changing security needs. Our mission is to make the world a safer place and we believe that our people are our greatest asset. At Bond, we are proud to have a team of enthusiastic, motivated and dedicated people that are committed to collaborating with one another to deliver the best solutions to our clients.

**What you will be working on**:

- Act as the first point of contact to customers, respond efficiently to customer inquiries, provide excellent customer service
- Assess customer needs and dispatch service calls based on priority
- Receive service call requests and record them in Synchroteam
- Prioritize customer service tickets, match skill sets, schedule service technicians, and plan schedules ahead to minimize travel times and delays
- Maintain service database, monitor and update service requests
- Set up and maintain central monitoring station information and services, process change orders
- Ensure prompt and accurate processing of sales orders

**Who are we looking for?**

Essential qualifications:

- A minimum of two years of dispatching experience
- A high degree of integrity and professionalism
- Strong communication and interpersonal skills
- Exceptional customer service skills
- Able to multitask effectively in a dynamic environment and have excellent organizational skills
- Ability to work under pressure

Additional ‘nice to have’ qualifications:

- You have previous experience in the security industry
- You have experience with Synchroteam

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us.

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Paid time off
- Profit sharing
- RRSP match

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON M3B 2R2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 2 years (preferred)

Work Location: In person

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