Receptionist/administrative Assistant

2 months ago

Toronto, Canada Ministry of Education Full time

You will provide reception and administrative support to the DMO team and to individuals accessing the offices of the Deputy Minister, Minister and Parliamentary Assistant.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this position you will:

- answer telephone calls, respond to inquiries, and refer issues to appropriate staff
- greet visitors
- open and log correspondence, and electronically track and distribute documents
- provide general administrative support to the office (e.g. administrative support; maintaining reception area/meeting rooms and office equipment; maintaining and ordering of office supplies)

**How do I qualify?**:
**Mandatory requirement**:

- You are proficient in English and in oral French at the advanced level.

**Communication skills**:

- You demonstrate excellent oral and written communication and interpersonal skills, as well as customer service skills to efficiently handle receptionist and clerical responsibilities and deal with stakeholders, the public and different levels of ministry staff with judgement, tact, sensitivity and diplomacy.

**Administrative skills**:

- You have proven ability to manage incoming calls using a multiple phone line system to efficiently and effectively answer and/or redirect calls within established procedures and protocol.

**Organizational skills**:

- You have organizational skills to handle multiple tasks in a high pressure environment, handle a variety of office responsibilities and a high volume of incoming correspondence and documents.

**Judgement**:

- You have proven tact and judgement to deal with contentious, sensitive and difficult situations and clients.

**Computer skills**:

- You demonstrate knowledge of a variety of software programs (e.g. MS Outlook, Word, Excel, Correspondence Management System)

**Additional Information**:
**Address**:

- 1 Bilingual Permanent - Full Time, 438 University Ave, Toronto, Toronto Region

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions**Schedule**:

- 3.7**Category**:

- Administrative and Support Services**Posted on**:

- Thursday, May 18, 2023**Note**:

- This ad is also available in French.
- T-EU-199086/23

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