Service Coordinator/dispatcher

5 months ago

Markham, Canada Smith and Long Limited Full time

_Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES**_' to all of these, then we are looking for _**YOU**_ _to join the team as our new Service Coordinator/Dispatcher._

**Smith and Long** is the fastest growing, large scale, multi-trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company.

Here at Smith and Long, the opportunities to take on new challenges are endless. With an entrepreneurial culture focused on growth and happiness, our atmosphere naturally enables each and every member of our team to exercise autonomy on the job along with the help from a supportive team. Furthermore, with STRETCH being one of our main core values, we are committed to providing you with a unique work experience that will allow you to take on new obstacles, while at the same time, leveraging your current skills and knowledge.

In this role, you will work closely with our Service Manager at our Markham Head Office. This position is classified as associate level with the opportunity to develop into a more advanced role (Lead Service Coordinator) in the future.

**DUTIES & RESPONSIBILITIES**:

- Coordinate all aspects of service processes, including detailed appointment creation, scheduling, dispatching, and customer service.
- Prioritize and dispatch service requests according to urgency and importance.
- Assigning technicians to appropriate jobs based on customer’s request, technician capabilities, and logístical knowledge.
- Quickly address problems and requests of any type by compiling relevant information and relaying to project managers, sales staff, and technicians.
- Providing a high level of customer service by distributing scheduling lead times and appointment completion confirmation.
- Demonstrating a strong attention to detail when opening new work orders, ensuring technicians are equipped with all required information.
- Utilize fully developed organizational skills to track current status of work on hand, logging of job approvals, and important job specific documentation.
- Acting as a direct link between the company and our customers, scheduling all services, ensuring technician attendance is effectively communicated.
- Assist Accounts team in providing relevant historical information to process receivables and payables effectively.
- Additional administrative and customer service based requests as required.

**WHO YOU ARE**:

- An individual with at least One (1) year of Dispatching experience, preferably in the **Skilled Trades/Service **industry.
- Has a minimum of One (1) year of Administration experience, preferably in the **Skill Trades/Service** industry.
- Previous experience in invoicing is considered an ASSET.
- An innate problem solver, identifying and analyzing problems and producing creative and effective solutions.
- A fast thinker who can pay close attention to detail.
- Stays on task when working independently.
- Works well in a group setting with multiple personnel contributing to one goal.
- Highly organized, with proficient use of organizational tools, including but not limited to collaborative calendars, Excel, and project management software.
- Excellent communication and interpersonal skills, both verbal and written

**WHAT WE OFFER**:

- Competitive pay
- Opportunities for job rotation and career progression
- Extended health benefits, vision, and dental care
- RRSP Matching program
- Discount gym membership + phone plans
- Company events
- Free on-site parking

If you are a **DRIVEN** and **AMBITIOUS** individual that is willing to learn and grow within a company, this position is for **YOU**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Confirm that your resume is uploaded as a PDF

**Experience**:

- Service Coordinator/Dispatcher: 1 year (required)
- Skilled Trades: 1 year (preferred)

Licence/Certification:

- driver's license (preferred)

Work Location: In person

  • Service Coordinator/dispatcher

    3 months ago

    Markham, Canada Smith and Long Limited Full time

    _Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES!**_' to all of these, then...

  • Service Project Coordinator/dispatcher

    5 months ago

    Markham, Canada Smith and Long Limited Full time

    _**Smith and Long **_is the fastest growing, large scale, multi trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company._ Here at Smith and Long, the opportunities to take on new challenges are endless. With an...

  • Dispatcher

    1 month ago

    Markham, Canada The Foray Group Full time

    **Position Title**: Dispatcher **Reports to**: Shipping Supervisor **Success** **The Role** The Dispatcher is responsible for software utilization and optimization and other duties as assigned by Management. This includes ensuring scheduling the drivers and correct delivery manifests are current with the software and ensuring driver reviews are shared...

  • Dispatcher/customer Service

    1 month ago

    Markham, Canada Diamond Logistics Transport Inc. Full time

    **OUR BRANCH IN MARKHAM IS LOOKING FOR DISPATCHER** The Dispatch is responsible for Customer Service and satisfaction. Dispatcher is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our...

  • Dispatcher/customer Service

    5 months ago

    Markham, Canada Diamond Logistics Transport Inc. Full time

    **OUR BRANCH IN MARKHAM IS LOOKING FOR DISPATCHER** The Dispatch is responsible for Customer Service and satisfaction. He/She is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our...

  • Dispatcher

    6 months ago

    Markham, Canada RG Henderson Full time

    **About Us**: RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are...

  • Dispatcher with Administrative Duties

    3 months ago

    Markham, Canada Bungee Supply Chain Full time

    **About us** Bungee Supply Chain is a dynamic and growing trucking company dedicated to providing reliable and efficient logistics services across the Greater Toronto Area. We pride ourselves on delivering exceptional service and maintaining strong relationships with our clients. **Industry**: Transportation and Trucking **Key Responsibilities**: - Plan,...

  • Dispatcher- Markham

    1 day ago

    Markham, Canada Diamond Logistics Transport Inc. Full time

    **Our branch in Markham is looking for Dispatcher.** The Dispatch is responsible for Customer Service and satisfaction. The person is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our...

  • Dispatcher (Full Time)

    5 months ago

    Markham, Canada Cardinal Towing Inc., Full time

    Hello! Are you an organized and detail-oriented individual with excellent communication skills? Cardinal Towing is seeking a dedicated Dispatch professional to join our team full time and play a crucial role in our operations. Cardinal Towing is a leading provider of towing and roadside assistance services in the Markham/Stouffville area. Our commitment to...

  • Control Centre Supervisor/dispatcher

    5 months ago

    Markham, Canada Miller Transit Full time

    The Control Centre Supervisor/Dispatcher should demonstrate and encourage a “Safety First” lifestyle. They will be responsible for driver discipline, tracking and documenting daily events. The Control Centre Supervisor/Dispatcher will respond to vehicle breakdowns, accidents and road closures to ensure effective and efficient management of the service...

  • Control Centre Supervisor/dispatcher

    5 months ago

    Markham, Canada Miller Transit Limited Full time

    **Miller Transit** has been delivering public transit operations and maintenance services to municipalities in York Region since 1984. Currently, Miller Transit conducts operations under a long-term contract with the Regional Municipality of York. Under this contract, it operates and maintains more than 150 municipally-owned buses, and provides modern,...

  • Dispatcher (Full Time)

    1 month ago

    Markham, Canada Cardinal Towing Inc., Full time

    Hello! Are you an organized and detail-oriented individual with excellent communication skills? We are seeking a dedicated Dispatch professional to join our team full time and play a crucial role in our operations. Cardinal Towing is a leading provider of towing and roadside assistance services in the Markham/Stouffville area (Ontario). Our commitment to...

  • Dispatch Team Lead

    2 weeks ago

    Markham, Canada BGIS Full time

    SUMMARY The Dispatch Team Lead  is responsible for ensuring quality control targets and service level agreements are exceeded by the Dispatchers handling inbound and outbound calls in a 24/7 dispatch centre environment. This job ensures that the centre is staffed appropriately and those team members have the tools and training necessary to accomplish...

  • Scheduling Dispatcher

    2 months ago

    Markham, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Scheduling Dispatcher

    6 months ago

    Markham, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Service Coordinator

    1 month ago

    Markham, Canada Smith and Long Limited Full time

    _Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES!**_' to all of these, then...

  • Part Time: Dispatch Assistant

    5 months ago

    Markham, Canada Cardinal Towing Inc., Full time

    Hello! We are a small towing company located in the heart of Markham, ON and are looking to add a new member to our team! Our office staff consists of a small but tight-knit group of hard-working individuals who are excited to add someone new. Cardinal Towing is hiring a Dispatch Assistant to work part time during the week and occasional weekends. This...

  • Dispatch Technician

    5 months ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Service Coordinator

    5 months ago

    Markham, Canada Smith and Long Limited Full time

    _Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES!**_' to all of these, then...

  • Dispatch Technician

    5 months ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...