Control Centre Supervisor/dispatcher

5 months ago

Markham, Canada Miller Transit Full time

The Control Centre Supervisor/Dispatcher should demonstrate and encourage a “Safety First” lifestyle. They will be responsible for driver discipline, tracking and documenting daily events. The Control Centre Supervisor/Dispatcher will respond to vehicle breakdowns, accidents and road closures to ensure effective and efficient management of the service ensuring maximum reliability and efficiency of run and route coverage. They are required to coordinate switch offs’ of vehicles due to malfunctions and direct and work with Transit Inspectors to manage service. The Control Centre Supervisor/Dispatcher will be responsible for incorporating into route plan factors such as peak travel periods, holidays, special events, and construction with emphasis on time and cost efficiency and will be required to monitor and, maintain service schedules. The incumbent will liase with management and maintenance staff, initiate complaint investigation and response.

**Requirements**:

- Must have 2 to 3 years’ experience in a supervisory capacity in transit operations
- Successful completion of Grade 12 or it’s recognized equivalent.
- Excellent knowledge of geographic locations, vehicle routing opportunities, and traffic conditions within the YRT/VIVA service area.
- Must be extremely flexible and can learn quickly in a fast-paced environment. Must be able to work out of any YRT location in York Region
- Must participate in all training sessions and training deemed mandatory by York Region Transit or Miller Transit.
- Strong and effective interpersonal, written, and verbal communication skills; and the ability to be diplomatic, patient and courteous while providing a high level of customer service.
- Experience conducting investigative interviews and suggesting fair disciplinary action.
- Excellent computer, problem solving and customer service skills
- Previous work in a union environment would be preferred.
- The ability to write and communicate effectively, presenting information, and respond to questions from all levels of associates.
- First Aid Training is a requirement and mandatory
- Willing and able to work unconventional shifts including split, evening, holidays, weekends
- Able to operate and demonstrate to staff on the use of all on-vehicle systems including CAD/AVL and GPS System, destination signs, GFI fare boxes, Presto and other/future corresponding software as well as passenger/device securement systems.
- Maintain accurate log of the same as listed above.
- Responsible for ensuring On-Time Departures and must be able to monitor and manage the route system and maximize efficiency.

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