Payment Operations Coordinator

2 weeks ago


Remote, Canada Clio Full time

-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice

Summary:
Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. We are continuing to grow at an increasingly fast pace both domestically and internationally.

What your team does:
The Payment Operations team, led by the Director of Payment Operations, is one of Clio’s fastest growing departments, responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader international footprint The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function sitting within the broader COO organization at Clio, which is focused on driving results for the company through strategic, operational, and data-driven improvements.

What you’ll work on:
- Support Clio customers who have questions or escalations concerning payments, this will include:
- Topics related to making and accepting payments.-
- Topics related to payments safety and security.-
- Topics related to onboarding to clio payments.-
- Interpreting and communicating the status of payment events in a customer’s account.- Other payments operations projects which may be required.- Engage with customers with a client-centered approach- Collaborate with relevant internal and external partners to help achieve Clio Payments objectives- Partner with Director of Payment Operations to identify and resolve customer pain points- Support underwriting, fraud and financial functions in the payments operations team as needed- Other duties as required.

What you may have- At least 1 years previous customer success / support experience, preferably in a card payments environment.- Comfortable working in a technical operations environment.- A passion for customer service and the ability to sometimes manage difficult conversations.- Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment.- Demonstrated strong interpersonal and communication skills, both written and oral.- Strong computer skills.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
- diversity, equity and inclusion

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at



  • Remote, Canada Clio Full time

    Cliois more than just a tech company-we are a global leader that is transforming the legal experience for all bybettering the lives of legal professionalswhileincreasing access to justiceSummary:Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments...

  • Product Manager

    4 weeks ago


    Remote, Canada Third-Party Job Posts Full time

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...


  • Remote, Canada Mogo Finance Technology Inc. Full time

    Welcome to Mogo - where excellence meets innovation in the world of fintech! If you're ready to break away from the traditional and dive into a role that's as dynamic as it is rewarding, you're in the right place. As a part of our team, you'll undergo comprehensive training, ensuring you're well-equipped to take on this unique position. We're seeking a...


  • Remote, Canada Auscan Medical Inc. Full time

    Auscan is a hands-on, experienced, and customer-focused Occupational Health & Safety and Emergency Services provider. We support our clients through the development and implementation of tailored and sustainable solutions. Location: Kelowna, BC or Remote About Us: Auscan Medical Inc. is a growing provider of industrial emergency services and safety...


  • Remote, Canada Compest Solutions Inc Full time

    **Job title**: Content Payment SME **Location**:Remote in Canada (PST work time zone) **Max Rate CAD$43/hr on T4** Experience: 10+ Yrs Required Skills **:Java, Telecom, Billing, and Payment** Shift: Day 9:00 AM to 5:00 PM PST **Roles & Responsibilities**: **Payment Engine SME - Media Maestro (desktop tool used by business users)** - Resources need to...


  • Remote, Canada SureSwift Capital Full time

    **About Us** At SureSwift, we’re building the company we want to work for and we’d like to give you the opportunity to join our team. We acquire SaaS businesses from independent founders and take them to the next stage of growth. We operate a portfolio of 15+ businesses, and we’re on a mission to be the most exceptional operators of excellent SaaS...


  • Remote, Canada Lyrical Security Full time

    **Responsibilities** Executive Assistant (50%) - Act as a trusted partner to the CEO and executive leadership team, managing an array of administrative tasks and facilitating smooth communication. - Track incoming requests and create a list of daily priorities based on urgency, importance, and deadlines. Follow-up to ensure any delays are communicated to...


  • Remote, Canada Canadian Appliance Recycling Enterprise Full time

    **About us** We are professional, agile, and innovative. Our work environment includes: - Growth opportunities - On-the-job training - Flexible working hours - Safe work environment **Key Responsibility Areas** **Revenue Management & Financial Duties** **Receivables** - Generate, Issue & post weekly invoices for all appliance clients & customers in a...


  • Remote, Canada Canadian Association of Women in Construction (CAWIC) Full time

    The Membership and Operations Coordinator will play a critical role in helping to support the ongoing needs of the Canadian Association of Women in Construction (CAWIC) and its members. CAWIC is the national not-for-profit organization committed to enhancing the success of women in the Canadian construction industry. As the leading voice for women in...


  • Remote, Canada Foodee Full time

    **PEOPLE OPERATIONS COORDINATOR** **People Operations | Remote, Canada** Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and...


  • Remote, Canada VIKAND Solutions LLC Full time

    VIKAND's mission is to provide the highest quality, timely, cost-effective healthcare possible with the support of our team of skilled professionals and the latest technology. - As VIKAND positions itself for long-term growth, we are currently seeking self-starters to join us in the position of _**Medical Operations Coordinator**_. _ - Fluency in...


  • Remote, Canada Canadian Association of Women in Construction (CAWIC) Full time

    The Membership and Operations Coordinator will play a critical role in helping to support the ongoing needs of the Canadian Association of Women in Construction (CAWIC) and its members.CAWIC is the national not-for-profit organization committed to enhancing the success of women in the Canadian construction industry. As the leading voice for women in...

  • Billing Coordinator

    4 weeks ago


    Remote, Canada Lavender Full time

    **The Company** Founded by a team of passionate nurses, Lavender is rethinking mental health. We offer online psychiatry and therapy delivered by expert nurse practitioners with the goal of increasing access to care in a way that is kind, simple and backed by science. We have a team of more than 90 located across the United States, Canada and the...


  • Remote, Canada Seagen Full time

    Seagen is a global, multi-product biotechnology company dedicated to developing and commercializing transformative cancer medicines. As the industry leader in antibody-drug conjugate (ADC) technology, we pioneered a new generation in the science of harnessing antibodies to deliver cell-killing agents directly to cancer cells. Seagen's dedication to improving...


  • Remote, Canada Foodee Full time

    PEOPLE OPERATIONS COORDINATORPeople Operations | Remote, CanadaAre you passionate about local food culture? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your...


  • Remote, Canada GreenBirch Capital Inc Full time

    **The benefits to you!**_ First and foremost, **you get to work in a company that is exploding with growth and who has an amazing team of professionals who are second to none** at their craft; but wait, there’s more: - **A competitive salary of $70,000 per year, plus a bonus of up to 15% of your salary**: - **A competitive benefits package upon...


  • Remote, Canada FreshFind Full time

    **Job Overview**: **Benefits**: - Work from home - Flexible schedule - World class skill training offered - Outstanding work experience in tech company - Inclusive work environment - Reference letter will be offered to successful interns **Responsibilities**: - Monitor and manage corporate digital communication correspondence, ensuring timely responses...

  • Operations Admin

    3 weeks ago


    Remote, Canada Jonas Software Full time

    **JOB RESPONSIBILITIES** Reporting to the Operations Manager, the core responsibilities of the position are to: - Complete and maintain training schedule - Communicate with clients and build relationships - Coordinate & Schedule tasks and events - Work closely with the implementation team to ensure all tasks are completed on time and on schedule - Process...


  • Remote, Canada Canadian Physiotherapy Association Full time

    **Why you'll love this role**: The Canadian Physiotherapy Association (CPA) is seeking an Operations Coordinator for its Sport Division - Sport Physiotherapy Canada (SPC). Reporting to the Division Operations Director, CPA, the incumbent will work with the Sport Division of the CPA and is responsible for the successful support and management of the division...


  • Remote, Canada Seagen Full time

    Seagen is a global, multi-product biotechnology company dedicated to developing and commercializing transformative cancer medicines. As the industry leader in antibody-drug conjugate (ADC) technology, we pioneered a new generation in the science of harnessing antibodies to deliver cell-killing agents directly to cancer cells. Seagen’s dedication to...