Technical Writer

4 weeks ago


Burlington, Canada CF+D custom fireplace design inc Full time

**Technical Writer Job Responsibilities**:

- Creates scripts for video tutorials.
- Tests and updates existing documentation.
- Adheres to and updates in-house style guide.
- Creates infographics and screenshot markups.
- Write, edits, and help sections updates User Experience (UX) and User Interface (UI) copy.
- Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
- Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
- Monitors analytics on usage of online product training materials as well as those embedded within the product.
- Collects user data to determine areas of documentation that need revision and updating.
- May serve on quality design, product development, or user experience teams.
- Works with scientists and researchers to draft grant proposals and write articles for non-specialist readers.

**Technical Writer Qualifications/Skills**:

- Ability to understand and accurately translate technical information for a general audience.
- Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript.
- Familiarity with content and learning management systems (CMS and LMS).
- Proficient with documentation publishing software, such as InDesign, Photo Shop, MadCap, RoboHelp, or Wikis.
- Excellent problem-solving ability and attention to detail.
- Ability to effectively use analytics to improve user-facing content and applicant programming interface (API).
- Past use of Agile/Scrum or similar collaborative tools a plus.

**Education, Experience & Licensing Requirements**:

- BA in English, writing, communications, curriculum development, or software/computer engineering.
- MA in technical writing a plus.
- Society of Technical Writers certification a plus.
- Strong written communication skills.
- Ability to prioritize multiple simultaneous deadlines.
- 2-3 years of technical writing experience.
- Experience with product development, including past use of product development software.
- Teaching, grant writing, or scientific publishing experience a plus.
- Portfolio of technical writing samples for review.

**Salary**: $40,000.00-$50,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- technical writing: 2 years (required)

Work Location: In person

Expected start date: 2023-03-27


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