Customer Experience Library Technician

3 months ago

Richmond Hill, Canada City of Richmond Hill Full time

Posting Id- 2768- Department- Library- Location- RHPL - Oak Ridges- Schedule- 44 hours biweekly, including shifts on weekdays, evenings, Saturdays, and Sundays- Employee Group- RHPL CUPE- Rate of Pay- $31.82 - $37.82 Hourly- Job Type- Permanent Part Time- Replacement/New Position- Replacement- Posting Type- Internal and External- Posting Date- 10/15/2024- Application Deadline- 10/29/2024**Position Summary**:
**Customer Experience Library Technician**

Responsible to support the daily branch operation and provides information and customer services

Library** **Technicians will be assigned according to the operational needs of the organization.

**Key Duties and Responsibilities**:
**Customer Experience Library Technician**
- Provides information service including reference, readers’ advisory and technology assistance
- Creates engaging displays to promote library resources and services
- Provides specific customer experience functions, including but not limited to:

- Handling customer account related inquiries including processing fees and payments
- Assisting with daily cash reconciliation duties
- Monitoring and processing Meeting Room rental enquiries for management approval
- Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies.

Assists Assistant Managers or Managers with the daily branch operation as required. Typical duties may include but not limited to:

- Opening and closing the library building
- Accessing the safe
- Monitoring appropriate staffing coverage for service
- Reporting building related issues or health and safety incidents
- Responding to emergency situations as necessary
- Supports the Customer Experience Team in delivering exceptional service to library customers
- Operates under the supervision of an assistant manager, who may oversee their work either on-site or from other locations
- Provides job shadowing to colleagues as needed
- Follows established procedures and guidelines for Health and Safety, and Customer Experience functions

**Duties and Responsibilities Cont'd (if applicable)**:
**Education and Experience**:

- Library Technician Diploma required
- Early Childhood Education, Adult Education, or other related courses considered an asset
- A minimum of two years of recent relevant experience

**Required Skills/Knowledge**:

- Ability to work effectively and collaboratively in a team environment
- Commitment to excellent customer service
- Demonstrated effective written and oral communications skills
- Good interpersonal skills
- Exhibited strong problem-solving skills
- Demonstrated ability to perform detail oriented tasks, follow direction and procedures
- Demonstrated knowledge and ability to complete cataloguing activities
- Ability to work flexible hours

**Richmond Hill Public Library Values**:

- Accessibility
- Accountability
- Diversity
- Innovation
- Intellectual Freedom
- Literacy and Lifelong Learning
- Respect

**About Richmond Hill Public Library**

Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

This position may be relocated to another location in the future to meet service needs for the community. All applicants should understand that the ability to work at any library location is a requirement of this position.

The Library will require a current _Vulnerable Sector Screening_ from the successful applicant as a condition of employment.

  • Community Engagement Library Technician

    2 weeks ago

    Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id - 2843 - Department - Library - Location - RHPL - Richmond Green - Schedule - Monday to Friday - Employee Group - RHPL CUPE - Rate of Pay - $32.77 - $38.95 Hourly - Job Type - Permanent Part Time - Replacement/New Position - Replacement - Posting Type - Internal and External - Posting Date - 12/20/2024 - Application Deadline -...

  • Customer Experience Coordinator

    2 months ago

    Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2793- Department- Library- Location- RHPL - Central- Schedule- 70 hours bi-weekly, including evenings and weekends- Employee Group- RHPL Non Union- Rate of Pay- $67,622.00 - $79,065.00 Annual- Job Type- Permanent Full Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 11/18/2024- Application Deadline-...

  • On-call Library Technician

    7 months ago

    Richmond, Canada School District #38 (Richmond) Full time

    Recognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond School District strives to be...

  • Library Technician

    3 months ago

    Richmond, Canada Ottawa Catholic School Board Full time

    Library Technician - St. Philip COMP # 3844534 C.U.P.E. 2357 (10 month, Level 5) Part time 0.50 FTE **Under the direction of the Principal, the Library Technician**: Operates the school Learning Commons and provides services in an automated/digital environment to meet the needs of staff and students Promotes authors, books, literacy, technology and holds...

  • Library Assistant

    7 months ago

    Richmond, Canada Kwantlen Polytechnic University Full time

    Employee Group: **Support Staff (BC General Employees Union)** - Hours of Work (BCGEU): **See posting comments** - # of openings: **1** - Hours Per Week (BCGEU): **15** - Pay Level: **5 - BCGEU Pay Grid** - Days of Work (BCGEU): **Sunday, Thursday, Saturday** - Employment Type: **Temporary Part Time** - Internal Closing Date: **Open Until Filled** - Travel...

  • Library Campus Supervisor

    2 months ago

    Richmond, Canada Kwantlen Polytechnic University Full time

    **Competition ID**: - 3798 **Internal Closing Date**: - November 29, 2024 **External Closing Date**: - Open Until Filled **# of Openings**: - 1 - **Salary Information**: - 13 - BCGEU Pay Grid - $33.88 to $37.81 per hour **Employment Type**: - Temporary Full Time **Workplace Type**: - Hybrid **Travel Frequency**: - Occasional travel between...

  • Library Campus Supervisor

    3 months ago

    Richmond, Canada Kwantlen Polytechnic University Full time

    **Competition ID**: - 3696 **Internal Closing Date**: - October 6, 2024 **External Closing Date**: - Open Until Filled **# of Openings**: - 1 - **Salary Information**: - 13 - BCGEU Pay Grid - $33.88 to $37.81 per hour **Employment Type**: - Temporary Full Time **Workplace Type**: - Hybrid **Travel Frequency**: - Occasional travel between...

  • Service Technician/installation Technician

    4 months ago

    Richmond Hill, Canada CST Technician Company Full time

    **Company description** Our company focuses on installation and repairing of security alarm and CCTV systems in the Greater Toronto Area. **Job description** Education: Ontario Secondary School Diploma - Engage in customer service over the phone with clients - Collaborate on hands-on installation and repairs of security systems in the Great Toronto Area -...

  • Library Ambassador

    1 month ago

    Richmond, Canada Kwantlen Polytechnic University Full time

    **Competition ID**: - 3817 **Internal Closing Date**: - Open Until Filled **External Closing Date**: - Open Until Filled **# of Openings**: - 1 - **Salary Information**: - Student Assistant Pay Scale **Employment Type**: - Temporary Part Time **Workplace Type**: - On-Site **Travel Frequency**: - Occasional travel between campuses is...

  • Library Ambassador

    4 weeks ago

    Richmond, Canada Kwantlen Polytechnic University Full time

    Competition ID: 3817 Internal Closing Date: Open Until Filled External Closing Date: Open Until Filled # of Openings: ...

  • Human Resources Associate

    2 months ago

    Richmond, Canada Richmond Public Library Full time

    **Description**: Reporting to the Manager of Human Resources, and working closely with the Management team, the Human Resources Associate functions as a member of the exempt team and is accountable for providing close and confidential support to the Manager of Human Resources in all administrative and technical elements at the library, where knowledge of...

  • Bilingual Customer Experience Advisor

    7 months ago

    Richmond Hill, Canada Connex Telecommunications Inc. Full time

    **Title **: Bilingual Customer Experience Advisor **Location **: Montreal-Richmond Hill Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you! Working at Connex Québec Inc. means being part of a dynamic and professional team of 600 employees in our 14...

  • Customer Experience Supervisor

    7 months ago

    Richmond, Canada Radius Security Full time

    **Radius Security: Customer Experience Supervisor**: **The VALUE this role brings to the team**: The **Remote Guarding Customer Experience Supervisor** is a people person who will report to the Customer Experience Manager to oversee the daily functions of the Remote Guarding Customer Installation and Service Coordination team and to lead by example. The...

  • Customer Experience Supervisor

    6 months ago

    Richmond, Canada Radius Security Full time

    **Radius Security: Customer Experience Supervisor**: **The VALUE this role brings to the team**: The Remote Guarding **Customer Experience Supervisor** is a people person who will report to the Customer Experience Manager to oversee the daily functions of the Remote Guarding Customer Installation and Service Coordination team and to lead by example. The...

  • Customer Experience Supervisor

    7 months ago

    Richmond, Canada The Radius Group Full time

    _**The VALUE this role brings to the team**:_ The **Remote Guarding Customer Experience Supervisor** is a people person who will report to the Customer Experience Manager to oversee the daily functions of the Remote Guarding Customer Installation and Service Coordination team and to lead by example. The supervisor’s objective is to maximize efficiency and...

  • Customer Service Technician

    3 weeks ago

    Richmond Hill, Canada Trimble Inc. Full time

    Your Title: Customer Service TechnicianJob Location: Richmond Hill, Ontario, Canada (Trimble Applanix)Our Division: Trimble Advanced Positioning (TAP)Do you want to work with a company that transforms the way the world works? Do you want to work with a collaborative team that encourages career advancement, transparency, integrity, teamwork, winning, fun,...

  • Customer Service

    7 months ago

    Richmond Hill, Canada Cheelcare Full time

    **Cheelcare - Join Our Team as a Customer Service / Wheelchair Repair Technician!** **Overview**: Cheelcare is looking for a dedicated and skilled Customer Service / Wheelchair Repair Technician. This dynamic role involves handling inbound customer service calls, providing training on our products, and troubleshooting, diagnosing, and repairing our...

  • 3D Modeling Technician

    3 weeks ago

    Richmond Hill, Canada Amico Corporation Full time

    We are seeking a skilled **Onshape 3D Modeling Technician** to join our team. If you are passionate about creating precise, high-quality 3D models and enjoy working in a fast-paced, creative environment, we’d love to hear from you! **Responsibilities**: - Design and develop 3D models using Onshape software based on project requirements. - Special...

  • Customer Experience Specialist

    3 months ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Richmond Hill, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...

  • Customer Experience Ambassador

    4 weeks ago

    Richmond Hill, Ontario, Canada TD Bank Full time

    We are seeking a highly skilled Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that every customer interaction is a positive one.Company OverviewTD Bank is one of the world's leading global financial institutions and is committed...