Front Office Manager

2 weeks ago

Greater Toronto Area, Canada Opal Hospitality Inc. Full time

Opal Hospitality is seeking an experienced, energetic, passionate and caring Hotel Front Office Manager to lead a fantastic team at a North-West GTA Franchised Limited-Service Hotel from a well known leading hotel brand. As Front Office Manager, you will be responsible for ensuring the smooth and efficient running of the hotel while delivering exceptional service to our guests. Our hotel prides itself on providing exceptional service and creating memorable experiences for our guests, making us a preferred choice for travelers seeking comfort and convenience.

**Position Overview**:
**Responsibilities**:

- Oversee the daily operations of the front office, including managing the front desk staff and ensuring efficient and smooth operations.
- Greet and assist guests in a professional and friendly manner, providing exceptional customer service.
- Handle guest inquiries, complaints, and requests promptly and effectively to ensure guest satisfaction.
- Manage reservations and check-in/check-out processes, ensuring accuracy and efficiency.
- Coordinate with other departments to ensure seamless communication and guest services.
- Train, motivate, and mentor front desk staff to deliver exceptional customer service and uphold brand standards.
- Develop and implement strategies to optimize revenue and occupancy, including upselling techniques and room inventory management.
- Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
- Handle cash transactions and maintain accurate records of all financial transactions.
- Collaborate with other departments to ensure seamless communication and coordination of guest services.
- Monitor and maintain hotel security procedures and ensure compliance with company policies and regulations.
- Prepare reports and analyze data related to front desk operations, identifying areas for improvement and implementing solutions.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

**Skills**:

- Proficiency in operating phone systems, including handling multiple lines and transferring calls.
- Strong knowledge of front desk operations in a hospitality or hotel setting.
- Multilingual skills are highly desirable to effectively communicate with a diverse range of guests.
- Excellent customer service skills, with the ability to handle guest inquiries and complaints professionally and efficiently.
- Exceptional phone etiquette, with the ability to handle high call volumes while maintaining a friendly demeanor.
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
- Bilingual skills (English/Spanish) are a plus for effective communication with guests.

**Qualifications**:
Bachelor's degree in Hospitality Management or related field preferred.

Minimum of 5 years of experience in hotel front office operations, with at least 3 years in a supervisory or managerial role.

Strong leadership skills with the ability to motivate and inspire a team to achieve excellence.

Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues at all levels.

Proven track record of delivering exceptional customer service and resolving guest issues in a timely and professional manner.

Proficiency in hotel management software systems and Microsoft Office Suite.

Knowledge of brand standards and procedures preferred.

Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

**Benefits**:
Competitive salary and benefits package

Opportunities for career advancement and professional development

Discounted hotel stays and brand perks

Positive and inclusive work environment

If you are a passionate hospitality professional with a drive for excellence, we invite you to join our team. Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role.

**Job Types**: Full-time, Permanent

**Salary**: $46,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 5 years (required)
- Hotel: 5 years (required)

Ability to Commute:

- Greater Toronto Area, ON (required)

Ability to Relocate:

- Greater Toronto Area, ON: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-03-15

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