Front Office Manager

3 weeks ago

Greater Vancouver Metropolitan Area, Canada Kalido Hospitality Group Full time

Company Description

Kalido Hospitality Group is an innovative leader in hospitality management. We specialize in the development and management of hotels, serviced apartments, and short-term rentals. With expertise in development & design, revenue management, sales, marketing, and operations, we work with developers, owners, and operators to ensure properties thrive in today's dynamic hospitality landscape.


Role Description

This is a full-time, on-site role as an Front Office Manager located mainly in the Greater Vancouver Metropolitan Area. The Front Office Manager will be responsible for overseeing day-to-day operations, managing staff, ensuring quality service delivery, and maintaining operational efficiency. This role requires strong leadership and organizational skills, as well as the ability to work collaboratively with other departments and stakeholders.


Qualifications

  • Proven experience in operations management in the hospitality industry ( preferably hotels and vacation rentals)
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong problem-solving abilities
  • Knowledge of industry regulations and best practices
  • Proficiency in relevant software and systems
  • Ability to work in a fast-paced and dynamic environment
  • Flexible and adaptable to changing priorities
  • Bachelor's degree in Hospitality Management or related field (preferred)


Responsabilities

 

Overseeing Room Operations Team Excellence

 

• Ensuring clear communication of objectives to the team, focusing on guest satisfaction and efficiency.

• Cultivating a supportive work environment emphasizing motivation, teamwork, and continuous improvement.

• Analyzing guest and employee feedback to address areas for improvement and build on strengths.

• Ensuring team readiness to meet expectations and providing leadership by example.

• Guiding employees to understand and exceed evolving guest needs and expectations.

 

Managing Property Operations

 

• Coordinating operations across departments and implementing recovery plans as needed.

• Promptly sharing guest satisfaction data and addressing employee concerns proactively.

• Maintaining professionalism and communication with employees, including regular one-on-one meetings.

• Supporting scheduling strategies aligned with guest demand and operational goals.

• Flexibly performing necessary tasks to meet business demands.

 

Supervising Guest Experience Impact

 

• Upholding the brand's service standards and striving for continuous improvement.

• Offering proactive and courteous service to guests, addressing concerns promptly.

• Responding promptly to customer service requests and ensuring team compliance with hospitality standards.

 

Ensuring Financial Performance

 

• Assisting in annual quality audits and overseeing key control measures.

• Reviewing financial performance data to identify opportunities for cost reduction and revenue growth.

 

Managing Human Resources Functions

 

• Participating in hiring decisions and ensuring thorough orientations for new hires.

• Soliciting employee feedback and addressing concerns promptly and fairly.

• Ensuring consistent application of policies and procedures, including disciplinary actions.

• Recognizing team achievements and fostering a positive work culture.

 

Job Category Rooms, Reservations & Guest Services Operations

Location Vancouver, British Columbia

Schedule Full-Time

Located Remotely? N

Relocation? N

Travel Required? Y

Position Type Management

Compensation The salary range for this position is $65,000 to $75,000 annually

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