Quality Assurance Customer Care Operations Analyst
4 days ago
Posting End Date:
March 17, 2024
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience.
Note: Internally this role is referred to as Analyst Quality Assurance. There are 2 vacancies for this role.
What You Will Do:
- Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline transactions using quality assurance models and technology.-
- Identify emerging or reoccurring quality issues. Support the assessment and reporting of Quality Assurance (QA) results as required.- Participate in the creation of quality assurance policies, procedures and metrics.- Identify areas of improvement to promote customer centricity in all that we do.- Support and conduct quality or process training, when requested.
Who You Are:
You will have the following education and experience:
- Related university degree preferably in Business with a limited customer care experience or a combination of related certification and a minimum of 5 years directly related experience.- In depth knowledge and experience with SAP CIS.- Proven customer service experience.- Excellent communication and organizational skills.- Work as an independent contributor as well as in a team environment.
The following would be an asset:
- Experience working in a highly regulated industry.- Knowledge of Ontario energy market (gas/electricity) and customer policies/rules/requirements.
Flex-work
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our employees. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid
Diversity and inclusion are important to us. Enbridge is an
Equal Opportunity and Affirmative Action Employer
- We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
Information For Applicants:
- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
-
Analyst Quality Assurance
4 weeks ago
Brantford, Canada Enbridge Full timePosting End Date: January 30, 2023 Employee Type: Regular-Full time Union/Non: This is a non-union position Our Customer Care department is hiring a Quality Assurance Analyst! What You Will Do: - Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline transactions using quality...
-
Analyst Quality Assurance
3 weeks ago
Brantford, Canada Enbridge Full timePosting End Date: September 15, 2023 Employee Type: Regular-Full time Union/Non: This is a non-union position Our Customer Care department is hiring a Quality Assurance Analyst! representatives. What You Will Do: - Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline...
-
Quality Assurance Analyst
3 weeks ago
Brantford, Canada SC Johnson Professional Full timeJoining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...
-
Quality Assurance Manager
4 weeks ago
Brantford, Canada Minerals Technologies Full timeOverview: **Minerals Technologies Inc.** (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction...
-
Analyst, Quality Assurance
2 weeks ago
Brantford, Canada SC Johnson Professional Full timeJoining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment...
-
Quality Assurance Manager
1 week ago
Brantford, Ontario, Canada Minerals Technologies Full timeOverview:Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and...
-
Quality Assurance Coordinator
3 weeks ago
Brantford, Canada Patriot Forge Co. Full timePatriot Forge Co. supplies carbon, alloy and stainless steel forgings with heat treatment, machining and testing. Through continual upgrades, Patriot Forge has been able to enhance our manufacturing capabilities to better serve the needs of our ever evolving customer base. We are currently recruiting for a Quality Assurance Coordinator to join our...
-
Quality Assurance Technician
2 weeks ago
Brantford, Canada Aeolus Group Full time_**Duties**_ - Performs quality checks on the production line following procedures and frequencies, immediately reporting deviations - Helps trouble shooting and solve problems related to the quality of the product - Collects and prepares samples for analysis of raw ingredients, in-process, and finished goods to ensure quality and food safety - Ensures that...
-
Quality Assurance Technician
2 weeks ago
Brantford, Canada PureFlow Bottling Full timeJob Summary: **Duties**: - Conduct quality inspections on products to ensure they meet company and customer standards - Perform quality control checks during the manufacturing process - Lead investigations to identify and solve any quality related issues as they may arise - Accurate and detailed record keeping - Fabricate and calibrate testing equipment as...
-
Quality Assurance Coordinator
1 week ago
Brantford, Ontario, Canada Patriot Forge Co. Full timePatriot Forge Co. supplies carbon, alloy and stainless steel forgings with heat treatment, machining and testing.Through continual upgrades, Patriot Forge has been able to enhance our manufacturing capabilities to better serve the needs of our ever evolving customer base.We are currently recruiting for a Quality Assurance Coordinator to join our teamThis...
-
Quality Lab Analyst
2 weeks ago
Brantford, Canada Upfield Full timeThe Quality Lab Analyst Lab Analyst will perform analytical, microbiological and allergenic testing to control and improve Quality and Food Safety within Brantford facility in a shift basis, including weekend work when required. Also will improve the Quality and FS of the plant using SNCR system and Hold of Finish Goods protocol in SAP. **Il. Position...
-
Supervisor, Quality Assurance
2 weeks ago
Brantford, Canada SC Johnson Professional Full timeJoining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment...
-
Quality Assurance Technician
2 weeks ago
Brantford, Canada Aspire Bakeries Full timeAspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery(r), Otis Spunkmeyer(r), and Oakrun Farm Bakery(r). With 14...
-
Quality Assurance Technician
3 weeks ago
Brantford, Canada Grissin Bon Full time**Company description**: Grissin Bon is a family-owned company from Italy, now proudly serving our products in North America. From a small dream a great brand is born. For three generations, Grissin Bon is a national leader in bakery products. At Grissin Bon, we know that people connect over food, which is why our products are made with the highest quality...
-
Quality Assurance Technician
1 week ago
Brantford, Canada Grissin Bon Full time**Company description**: Grissin Bon is a family-owned company from Italy, now proudly serving our products in North America. From a small dream a great brand is born. For three generations, Grissin Bon is a national leader in bakery products. At Grissin Bon, we know that people connect over food, which is why our products are made with the highest quality...
-
Quality Assurance Manager
7 hours ago
Brantford, Canada Kelly Science, Engineering, Technology & Telecom Full timeQuality Assurance Manager - PackagingResponsibilities:Customer focused QA Manager responsible for establishing and implementing food safety and quality standards for molded products produced in a high-volume high speed injection molding and blow molding food packaging operation. Ensures compliance with internal, statutory, and regulatory requirements....
-
Quality Assurance Supervisor
1 month ago
Brantford, Canada Dawn Staffing Solutions Inc. Full timeOne of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...
-
Quality Assurance Supervisor
1 month ago
Brantford, Canada Dawn Staffing Solutions Inc. Full timeOne of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...
-
Quality Assurance Supervisor
1 month ago
Brantford, Canada Dawn Staffing Solutions Inc. Full timeOne of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...
-
Quality Assurance Supervisor
3 weeks ago
Brantford, Canada Dawn Staffing Solutions Inc Full timeOne of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...