Quality Assurance Customer Care Operations Analyst

4 days ago


Brantford, Canada Enbridge Full time

Posting End Date:
March 17, 2024

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience.

Note: Internally this role is referred to as Analyst Quality Assurance. There are 2 vacancies for this role.

What You Will Do:
- Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline transactions using quality assurance models and technology.-
- Identify emerging or reoccurring quality issues. Support the assessment and reporting of Quality Assurance (QA) results as required.- Participate in the creation of quality assurance policies, procedures and metrics.- Identify areas of improvement to promote customer centricity in all that we do.- Support and conduct quality or process training, when requested.

Who You Are:
You will have the following education and experience:
- Related university degree preferably in Business with a limited customer care experience or a combination of related certification and a minimum of 5 years directly related experience.- In depth knowledge and experience with SAP CIS.- Proven customer service experience.- Excellent communication and organizational skills.- Work as an independent contributor as well as in a team environment.

The following would be an asset:
- Experience working in a highly regulated industry.- Knowledge of Ontario energy market (gas/electricity) and customer policies/rules/requirements.

Flex-work

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our employees. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer
- We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting


Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.



  • Brantford, Canada Enbridge Full time

    Posting End Date: January 30, 2023 Employee Type: Regular-Full time Union/Non: This is a non-union position Our Customer Care department is hiring a Quality Assurance Analyst! What You Will Do: - Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline transactions using quality...


  • Brantford, Canada Enbridge Full time

    Posting End Date: September 15, 2023 Employee Type: Regular-Full time Union/Non: This is a non-union position Our Customer Care department is hiring a Quality Assurance Analyst! representatives. What You Will Do: - Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline...


  • Brantford, Canada SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets...


  • Brantford, Canada Minerals Technologies Full time

    Overview: **Minerals Technologies Inc.** (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction...


  • Brantford, Canada SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment...


  • Brantford, Ontario, Canada Minerals Technologies Full time

    Overview:Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and...


  • Brantford, Canada Patriot Forge Co. Full time

    Patriot Forge Co. supplies carbon, alloy and stainless steel forgings with heat treatment, machining and testing. Through continual upgrades, Patriot Forge has been able to enhance our manufacturing capabilities to better serve the needs of our ever evolving customer base. We are currently recruiting for a Quality Assurance Coordinator to join our...


  • Brantford, Canada Aeolus Group Full time

    _**Duties**_ - Performs quality checks on the production line following procedures and frequencies, immediately reporting deviations - Helps trouble shooting and solve problems related to the quality of the product - Collects and prepares samples for analysis of raw ingredients, in-process, and finished goods to ensure quality and food safety - Ensures that...


  • Brantford, Canada PureFlow Bottling Full time

    Job Summary: **Duties**: - Conduct quality inspections on products to ensure they meet company and customer standards - Perform quality control checks during the manufacturing process - Lead investigations to identify and solve any quality related issues as they may arise - Accurate and detailed record keeping - Fabricate and calibrate testing equipment as...


  • Brantford, Ontario, Canada Patriot Forge Co. Full time

    Patriot Forge Co. supplies carbon, alloy and stainless steel forgings with heat treatment, machining and testing.Through continual upgrades, Patriot Forge has been able to enhance our manufacturing capabilities to better serve the needs of our ever evolving customer base.We are currently recruiting for a Quality Assurance Coordinator to join our teamThis...

  • Quality Lab Analyst

    2 weeks ago


    Brantford, Canada Upfield Full time

    The Quality Lab Analyst Lab Analyst will perform analytical, microbiological and allergenic testing to control and improve Quality and Food Safety within Brantford facility in a shift basis, including weekend work when required. Also will improve the Quality and FS of the plant using SNCR system and Hold of Finish Goods protocol in SAP. **Il. Position...


  • Brantford, Canada SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment...


  • Brantford, Canada Aspire Bakeries Full time

    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery(r), Otis Spunkmeyer(r), and Oakrun Farm Bakery(r). With 14...


  • Brantford, Canada Grissin Bon Full time

    **Company description**: Grissin Bon is a family-owned company from Italy, now proudly serving our products in North America. From a small dream a great brand is born. For three generations, Grissin Bon is a national leader in bakery products. At Grissin Bon, we know that people connect over food, which is why our products are made with the highest quality...


  • Brantford, Canada Grissin Bon Full time

    **Company description**: Grissin Bon is a family-owned company from Italy, now proudly serving our products in North America. From a small dream a great brand is born. For three generations, Grissin Bon is a national leader in bakery products. At Grissin Bon, we know that people connect over food, which is why our products are made with the highest quality...


  • Brantford, Canada Kelly Science, Engineering, Technology & Telecom Full time

    Quality Assurance Manager - PackagingResponsibilities:Customer focused QA Manager responsible for establishing and implementing food safety and quality standards for molded products produced in a high-volume high speed injection molding and blow molding food packaging operation. Ensures compliance with internal, statutory, and regulatory requirements....


  • Brantford, Canada Dawn Staffing Solutions Inc. Full time

    One of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...


  • Brantford, Canada Dawn Staffing Solutions Inc. Full time

    One of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...


  • Brantford, Canada Dawn Staffing Solutions Inc. Full time

    One of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...


  • Brantford, Canada Dawn Staffing Solutions Inc Full time

    One of our food processing clients is looking for Quality Assurance Supervisor at Brantford, ON location for their facility.Shift - Days/NightKey ResponsibilitiesDevelop and implement quality control procedures to ensure compliance with food safety standards, regulations, and company policies. Supervise the Quality Assurance system at the plant to ensure...