Supervisor, Quality Assurance

3 weeks ago

Brantford, Canada SC Johnson Professional Full time

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.
- SC Johnson Professional®

is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

:
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED:

- Bachelor’s degree in science, engineering or a related field, obtained through accredited university
- Minimum of five (5) years work experience in quality assurance and validation in a pharmaceutical manufacturing industry, cGMP environment required.
- Thorough knowledge of applicable regulatory standards as it relates to GMP / cGMP and GLP.
- Proficient knowledge of electronic systems including MS Word and MS Excel
- The ability to multitask and manage time effectively to ensure all work streams are managed
- Emotional resilience and an ability to work under pressure with a "can do attitude"
- Ability to process a high volume of planned and un-planned work effectively
- A determination to continually develop and improve existing processes
- Strong interpersonal skills required to effectively liaise with manufacturing staff, administration staff and external contacts.
- Good verbal and written communication skills in dealing/corresponding with outside contacts and internal staff.
- Good judgement and problem-solving skills necessary when dealing with results that require modifications/resolving.
- Experience in supervising a small team of direct reports is an asset

MAIN DUTIES AND RESPONSIBILITIES:

- Supervise QA Analysts ensuring that training is up to date, appropriate cross-training is implemented to ensure business continuity and tasks are scheduled to meet production goals
- Prepare paperwork for finished product release (C of A's, release paper).
- Issue technical documents such as working batch records and packaging records to production.
- Participate in regulatory audits (FDA, Health Canada)
- Work with customer and label supplier to create and revise product labels.
- Develop and implement standard operating procedures in support of quality systems at SCJ-Pro
- Support the administration, review and approval of key quality management system (QMS) documents including Deviation Reports, Change Controls, CAPA, Complaint Investigations and Training
- Participates in investigation and follow-up for non-conformances (OOS and OOT).
- Perform quality review on GMP documents such as Batch records, SOP, Change control, Deviation etc. as required.
- Communicates regularly with production and QA compliance staff to allow other departments to effectively plan their activities.
- Support the Associate Manager, Quality with hosting customer audits and regulatory inspections
- Prepare weekly and monthly reports to be submitted to Associate Manager, Quality to ensure visibility of QMS requirements and performance including the compilation of quality metrics to facilitate monitoring and management of the SCJ-Pro Quality System
- Writes Annual Quality Report (AQR) and makes recommendations to improve the Quality System based on past performance against quality metrics.
- Assist in the writing of Annual Product Quality Reports (APQRs) for product consistency regarding their quality, including the deviations, change controls and customer complaints. APQRs are sent to related customers.
- Support validation/qualification activities for cleaning, equipment, facility, and processes.
- Work in a manner and with protective devices, measures and procedures required by the Occupational Health and Safety Act and the regulations; and
- Use or wear protective equipment, devices or clothing that the company requires.
- Perform other tasks assigned by Quality & Validation Manager

RESULTS OF ERRORS/ KEY PERFORMANCE INDICATORS:

- The company could be in violation of legislated laws and regulatory protocols.
- Product recalls, regulatory action and customer complaints could result in profit loss.
- Product loss due to time allotted to re-work products.
- The company and/or Employee could be in breach of confidentiality

HOURS OF WORK:

- 8 hours per day. Normal working hours are 8.5 hrs as assigned by the Associate Manager, Quality with a 30 minute lunch break, and two 15 minute breaks, Monday to Friday. 40 hours per week with overtime if and when required.

MACHINES, TOOLS AND WORK AIDS USED:
Telephone, Photocopier, Calculator, Computer and computer printer, and various measurement and calibration tools as required.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in

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