Quality Assurance Manager

3 weeks ago

Brantford, Canada Minerals Technologies Full time

Overview:
**Minerals Technologies Inc.** (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world.

**Position**:Quality Assuracne Manager

**Location**:Brantford, Ontario

**Job Summary**

The purpose of the position is to be responsible for Quality Assurance in Pet Care North America. This includes verifying manufacturing/quality documents are accurate, reporting Quality Assurance summaries, creating/auditing Standard Work, preparing import/export documentation, handling customer complaints, and overseeing vendor quality assurance.

**Responsibilities**:
**Duties and Responsibilities**:

- Responsible for QA in all Pet Care manufacturing facilities in North America.
- Assists with the recruiting, selecting, orienting, training, assigning, scheduling, and coaching of employees in Quality Assurance in North America, along with performance reviews as per company requirements.
- Ensure all Quality labs are run properly and maintain proper 5S through regular audits.
- Identify and execute training requirements for QA team. Work in collaboration with plant management to establish and execute staff training pertaining to operations, maintenance, logistics etc.
- Maintains, implements, and builds culture of health and safety rules/regulations as per company requirements.
- Maintain and improve the MTI Quality Management System where calibration, hold and release program, shipping, receiving, rework etc. are followed by the plants.
- Lead the creation of Standard Work and audit Standard Work throughout the plants.
- Meeting quality assurance operational objectives by contributing information and analysis of strategic plan and reviews; preparing and completing action plans implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; assisting with audits and recommending system improvements.
- Collaborates on R&D projects to provide guidance for product and system performance evaluations and support the system’s technical acceptance process.
- Develop and implement monitoring procedures, corrective actions, and verification procedures for operational processes.
- Verify quality processes of established product specifications and quality attributes and support with the writing and developing of quality assurance procedures.
- Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validation.
- Communicate any issues, concerns and/or recommendations involving the quality of products to the management team.
- Investigate customer complaints and provide response in a timely manner ensuring case is closed and appropriate corrective actions and preventative measures are implemented - be a voice of the customer.
- Ensures correct data entry is completed by the team, reporting to senior management as required.
- Lead all regulatory, customer and 3rd party audits for all Pet Care North America plants.
- Take initiate in identifying gaps in the process/systems and work on solution with cross functional team at the plant.
- Leads in the daily use of Operational Excellence-related tools (e.g., Kaizens, SPC, etc.), 5S, Suggestions system etc.
- Other duties as assigned.

Qualifications:
**Skills, Experience and Qualifications**:

- Bachelor of Science or Engineering,
- 2 years of experience in a Quality leadership position managing personnel.
- Experience in process improvement, analyzing information, and strategic planning.
- Ability of work cross functionally with all departments in the plant
- Basic understanding of Good Manufacturing Practices, Good Laboratory Practices, CFIA, SGS.
- Asset to have worked in fast paced manufacturing environment
- Respectful, exudes integrity and cooperative demeanor
- Self-starter, a motivator and willing to take initiatives.
- Excellent written and verbal communication skills.
- Detail oriented, results-driven, thorough, and good time management skills.
- Proficient in use of Windows operating systems (e.g., file management.)
- Proficient use of Oracle, Microsoft office (Word, PowerPoint, Excel), Process Control Centre software

**Physical Requirements**:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Most of the work in the plant requires employees to stand on their feet for extended period depending on the situation in the plant
- Physical demands may also include reachin

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