CRM Manager
3 weeks ago
**We are Kaizen Gaming**
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.200 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to press play on potential?
**Let's start with the role**
In this role, you will be responsible for planning and coordinating the execution of the CRM strategy for the Sportsbook and Casino products across multiple channels, for creating high engagement in all channels and for driving upwards the number of active players, retention, reactivation and cross-sell objectives for Sportsbook and Casino members.
**As a CRM Manager you will**:
- Develop a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;
- Ownership of the CRM plan;
- Liaise with CRM Strategy Team in Athens HQ for fine-tuning of the automated lifecycle journeys, keeping them updated on market insights, competition intelligence, best practices;
- Ensure that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are aware of the volumes, performance and outcomes;
- Deploy the bonus budget profitably through robust planning, execution and analysis;
- Analyze historical revenue performance and forecast future program performance;
- Initiate and manage the development process of creatives -from brief to delivery
- with a laser focus on the customer insight and deliver customer engagement and response;
- Lead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns;
- Identify customer touchpoints and ensure that the right actions and communications are implemented;
- Keep abreast of advertising standards and consumer protection laws and standards in local market;
- Follow and report on competitor activity within the local market;
- Regular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of customer motivation.
**What you'll bring**
- Min. 4 years of CRM, lifecycle management or marketing, preferably in a technology company;
- Proven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile;
- Well-versed in extracting customer insight from data;
- Great organization, planning and prioritization skills, with strong attention to detail;
- Solid experience in implementing, driving and managing complex multi-channel campaigns;
- Professional experience in operating CRM tools (Adobe Campaign or Salesforce CRM, for example). Optimove tool will be considered a plus;
- Exceptional stakeholder management and collaboration skills;
- Native level in English.
**Kaizen Gaming Perks**
Competitive salary package and bonus scheme;
Unlimited access to Udemy & continuous training for all your learning and development needs;
**Recruitment Privacy Notice**
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
-
Head of Marketing
4 weeks ago
Toronto, Canada Copper CRM Full timeCopper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that teams love and adopt so businesses can focus on growing...
-
Manager, CRM
2 days ago
Toronto, Ontario, Canada Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Product Manager- CRM
1 week ago
Toronto, Canada AutoTrader.ca Full timePosition Overview: is seeking an experienced and dynamic Product Manager to join our team in Toronto. As the Product Manager for CRM (Customer Relationship Management), with expertise in SFMC (Salesforce Marketing Cloud), you will play a crucial role in overseeing the end-to-end delivery of CRM-related products and features. This role requires a blend of...
-
Product Manager- CRM
4 weeks ago
Toronto, ON, Canada EightSix Network Inc Full timeAutoTrader.ca is seeking an experienced and dynamic Product Manager to join our team in Toronto. As the Product Manager for CRM (Customer Relationship Management), with expertise in SFMC (Salesforce Marketing Cloud), you will play a crucial role in overseeing the end-to-end delivery of CRM-related products and features. This role requires a blend of project...
-
CRM Insights Manager
4 weeks ago
Toronto, Canada Score Media and Gaming Inc. Full timetheScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players....
-
Product Manager- CRM
6 days ago
Toronto, ON, Canada AutoTrader.ca Full timeTRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars inCanada, receiving over 25 million monthly visits to its marketplace. With over 3,500...
-
Director, Business Management, CRM
6 days ago
Toronto, Canada IMCO Full timeAt IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career. We offer a culture of collaboration and passion, creating unwavering value for the clients we serve. Our vision is to be...
-
CRM Manager
2 days ago
Toronto, Canada Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
CRM Coordinator
20 hours ago
Toronto, Canada Goodfood Full timeGoodfood (TSX:FOOD) is a leading meal-kit service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. As our...
-
CRM Coordinator
1 day ago
Toronto, Canada Goodfood Market Corp. Full timeGoodfood (TSX:FOOD) is a leading meal-kit service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes....
-
CRM Coordinator
2 days ago
Toronto, Canada Goodfood Market Corp. Full timeGoodfood (TSX:FOOD) is a leading meal-kit service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood's mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. Goodfood...
-
CRM Administrator
1 month ago
Toronto, Canada DAC Canada Full time**Leading digital performance marketing agency seeks a CRM Administrator**: Do you have the **enthusiasm** to rise to each challenge, the **execution** to drive outrageous performance, the **curiosity** to continually expand your knowledge, and the **courage** to propose original solutions to perplexing problems? Then you may have just found the perfect...
-
CRM Manager
2 days ago
toronto, Canada Hard Rock Digital Full timeWhat are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Lifecycle CRM Manager
4 weeks ago
Toronto, Canada Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Lifecycle CRM Manager
4 weeks ago
Toronto, Canada Hard Rock Digital Full timeWhat are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Lifecycle CRM Manager
4 weeks ago
Toronto, Canada Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Senior CRM Campaign Manager
1 month ago
Toronto, Canada Publicis Worldwide Full timeJob Description Publicis is looking for a detail oriented, client-facing individual responsible for the end-to-end project coordination of email campaigns for Publicis Toronto with a focus on custom projects. You must have good working knowledge of HTML, can parse through HTML and CSS quickly to identify and articulate potential issues and have...
-
CRM Manager
2 days ago
Toronto, ON, Canada Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Director of CRM
3 weeks ago
Toronto, ON, Canada Recruitment Partners Inc. Full timeOne of our clients in the Heavy Equipment industry is looking to hire a Director of CRM in their Regina. This position will report to the Vice President of Customer Experience and oversee all CRM functions, including building the business’s overall customer relationship management capability, including capturing customer data across all key touchpoints of...
-
CRM Strategist
1 week ago
Toronto, Canada Publicis Groupe Full timeJob Description We’re buzzing with energy! Why? We’re on a journey of exceptional growth year-over-year, and now, we’re looking to add passionate, driven individuals to our talented and tight-knit team. This is an outstanding opportunity to work on a Fortune 100 brand, create and deliver best-in-class CRM programs, and thrive in a culture that...