IT Support Officer

3 weeks ago

Toronto, Canada Toronto Business College Full time

**About the College**:
Toronto Business College is a private career college that has partnered with an Ontario College of Arts and Technology to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and integrate hands-on learning experiences into every class to best equip our students to succeed.

**Position Summary**:
**Duties & Responsibilities**:

- Troubleshooting network issues on different systems and environments (Windows, Linux, MacOS)
- Providing remote and in-person assistance to students, staff and faculty with IT-related issues
- Utilizing the Active Directory to manage user access and college computers
- Examining all procedures and documentation related to technical support to ensure ongoing improvement and compliance
- Organizing and setting up lab environments which includes but is not limited to new desktops, cable and wire management
- Automate processes with Power Automate Flows and Power Apps
- Assisting staff, faculty, and other affiliates during onboarding and providing technical care services as needed
- Maintain the existing lab environments and infrastructure
- Receiving and completing technical tickets and on-support calls

**General Competencies**
- Attention to detail.
- Excellent customer service skills
- Strong record keeping and documentation skills.
- Strong organizational skills
- Ability to efficiently multi-task
- Excellent time management skills
- Strong written and verbal communication skills
- Excellent teamwork skills
- Ability to work in a fast paced and challenging environment.
- Ability to foster an effective, interpersonal, co-operative work relationship with peers.

**Technical Skills**
- Proficient with MS Office Suite and 365.
- Proficient with Microsoft SharePoint.
- Experience with Linux, and Windows.

**Additional Information**
- As a key member of the IT team the incumbent is responsible for consistently striving to sustain an organizational culture that understands the challenges and barriers to success that international students may encounter. Working in a college filled with diversity the incumbent must be prepared to demonstrate compassion, cultural understanding & sensitivity which directly contributes to student success.
- Some evening and weekend work may be required.

**Schedule**

Monday 12:30 PM - 9:00 PM, Tuesday - Friday 8:00 AM : 4:30 PM

**Educational requirements and experience**:

- Bachelor’s degree in Information Technology or related field.
- Minimum of a 1-year related experience in IT or related field **(required)**

**AODA Organization Statement**

information.

**Benefits**:

- Extended health care
- On-site gym
- On-site parking

COVID-19 considerations:
Toronto Business College is closely following any policy changes regarding COVID-19 from Toronto Public Health and will inform accordingly.

Work Location: In person

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