Medical Office Assistant

4 days ago

Coquitlam, Canada Obesity Medicine and Diabetes Institute Full time

1 Year Contract

Monday to Friday 8:30 am - 5:00 pm (flexible as required)

**Salary**: $44,000 - $48,000

The Medical Weight Management Program provides a multidisciplinary, evidence-based, long-term approach to assess and treat patients with obesity. Our team works together to improve the health and quality of lives of patients whose physical and/or psychological health is significantly impaired by their weight and where long-term weight management will play a central role in the reduction of cardiometabolic risk, the maintenance of mobility and of psychosocial wellbeing.

The Medical Office Assistant (MOA) is an integral part of the team as they are responsible for scheduling and confirming patient appointments.

**Duties and Responsibilities**:
**Appointment Management**
- Schedule and confirm patient appointments with internal medicine specialists.
- Check patient eligibility and patient participation before booking appointments
- Ensure patients receive and complete blood work in a timely manner
- Ensure additional investigations required for an appointment are received before booking
- Reschedule patient appointments as appropriate and fill cancellation spots

**Patient Communication**
- Deliver exceptional customer service to all patients, ensuring a welcoming and supportive environment.
- Direct calls to appropriate staff or escalate to supervisors, managers, or physicians as necessary.
- Send patient participation notices to inactive patients in a timely manner
- Discharge patients at their request as well as those who are consistently inactive
- Send discharge notices to patients
- Fax discharge notices to referring physicians and update patient chart
- Coordinate with the medical team to ensure a smooth transition of care

**Program Knowledge & Patient Information**
- Maintain a strong understanding of OMDI's programs and services.
- Provide accurate and consistent information to patients regarding services offered, eligibility, and procedures.

**Medical Record Maintenance**
- Update and maintain patients' medical records based on patient interactions.
- Ensure all patient information is accurate, confidential, and up to date.

**Ad Hoc Duties**
- Perform additional tasks and responsibilities as assigned by supervisors or managers to support the clinic’s daily operations.

**Cross-Training & Support**
- Assist other MOAs as needed, including arranging tests, imaging, and investigations.
- Support billing processes, sending blood work requisitions, chart creation and following up on test results.

**Skills and Qualifications**:

- Experience working in a busy medical office (1+ years).
- MOA certification or relevant and corresponding experience (an asset).
- Experiencing using an EMR (an asset).
- Excellent communication skills (verbal and written); superior telephone skills.
- Excellent interpersonal and social skills to deal with patients and staff in a compassionate, tactful, and friendly fashion.
- Ability to plan and organize a daily work agenda such that any assigned projects are completed within the allotted time.
- Excellent attention to detail.
- Ability to multitask and work under stressful circumstances with a positive and determined outlook.
- Self-starter that takes initiative to be resourceful.
- Able to work and think independently but also to operate with supervision as required.
- Thorough understanding of various computer programs including MS Word, Excel, and Adobe.
- Ability to type at least 40 wpm.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $44,000.00-$48,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Coquitlam, BC V3K 6Y2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical office: 1 year (required)

Work Location: In person

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