Client Support Specialist

1 month ago

Ajax, Canada COBRA Firing Systems Full time

**Light the Fuse on Your Career: Tier One Client Support Specialist at COBRA Firing Systems**

Are you a customer service dynamo ready for your next big break? Eager to bring your technical expertise to an exciting industry? COBRA Firing Systems is ready for you to join our team as a Tier One Client Support Specialist.

Since 2010, COBRA has revolutionized the pyrotechnics industry, delivering innovative, high-quality, and affordable wireless systems to over 13,000 customers in more than 100 countries. We're not just about the big bang, though. Our foundation is built on safety, reliability, and ease of use, with a strong commitment to customer satisfaction driving our every move.

**About the Role**:
As our Tier One Client Support Specialist, you'll become an integral part of our mission to deliver world-class customer service. You'll tackle complex issues head-on, provide detailed product support, and guide our customers throughout the purchasing journey, all while building strong, lasting relationships.

**Your Responsibilities**:

- Provide end-to-end support for customer issues, ensuring a swift, satisfactory resolution.
- Use your problem-solving prowess to research, diagnose, and troubleshoot customer issues.
- Maintain clear and concise communication with customers, keeping them informed and satisfied.
- Prepare detailed, accurate reports and help maintain our knowledge base with technical notes and articles.
- Guide customers throughout their purchasing journey, ensuring they choose the perfect products for their needs.
- Manage warranty requests with precision and timeliness.
- Conduct light product testing as required.

**What We're Looking For**:

- Prior experience with POS and inventory systems, and general computer proficiency.
- Stellar customer service, communication, and interpersonal skills.
- A creative, solution-focused approach to problem-solving.
- Previous experience in a customer service or technical support role.
- A commitment to learn and master our product range (we'll provide the training).
- An ability to stay on top of tasks and projects in a fast-paced, dynamic environment.
- Post-Secondary Education.

**Perks of Joining COBRA**:

- Comprehensive medical benefits following a 3-month probationary period.
- RRSP Matching to support your financial future.
- A casual dress code that allows you to be you.
- 10 Paid Company Holidays, including Employee Appreciation Day and your Work Anniversary
- 3 weeks PTO and 1 week Sick Pay.

Additional Info:

- This role may require flexibility with hours, including seasonal paid overtime during major holidays.

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ajax, ON L1S4S7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (preferred)
- Technical support: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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