Client Support Specialist

3 weeks ago

Ajax, Canada COBRA Firing Systems Full time

**Light the Fuse on Your Career: Tier One Client Support Specialist at COBRA Firing Systems**

Are you a customer service dynamo ready for your next big break? Eager to bring your technical expertise to an exciting industry? COBRA Firing Systems is ready for you to join our team as a Tier One Client Support Specialist.

Since 2010, COBRA has revolutionized the pyrotechnics industry, delivering innovative, high-quality, and affordable wireless systems to over 13,000 customers in more than 100 countries. We're not just about the big bang, though. Our foundation is built on safety, reliability, and ease of use, with a strong commitment to customer satisfaction driving our every move.

**About the Role**:
As our Tier One Client Support Specialist, you'll become an integral part of our mission to deliver world-class customer service. You'll tackle complex issues head-on, provide detailed product support, and guide our customers throughout the purchasing journey, all while building strong, lasting relationships.

**Your Responsibilities**:

- Provide end-to-end support for customer issues, ensuring a swift, satisfactory resolution.
- Use your problem-solving prowess to research, diagnose, and troubleshoot customer issues.
- Maintain clear and concise communication with customers, keeping them informed and satisfied.
- Prepare detailed, accurate reports and help maintain our knowledge base with technical notes and articles.
- Guide customers throughout their purchasing journey, ensuring they choose the perfect products for their needs.
- Manage warranty requests with precision and timeliness.
- Conduct light product testing as required.

**What We're Looking For**:

- Prior experience with POS and inventory systems, and general computer proficiency.
- Stellar customer service, communication, and interpersonal skills.
- A creative, solution-focused approach to problem-solving.
- Previous experience in a customer service or technical support role.
- A commitment to learn and master our product range (we'll provide the training).
- An ability to stay on top of tasks and projects in a fast-paced, dynamic environment.
- Post-Secondary Education.

**Perks of Joining COBRA**:

- Comprehensive medical benefits following a 3-month probationary period.
- RRSP Matching to support your financial future.
- A casual dress code that allows you to be you.
- Work Anniversary, paid day off
- 3 weeks PTO and 1 week Sick Pay.

**Additional Info**:

- This role may require flexibility with hours, including seasonal paid overtime during major holidays.

**Equal Opportunity Employer - Our Personal Touch**:
We commit to reviewing and responding personally to every applicant and look forward to connecting with you.

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ajax, ON L1S4S7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Support: 1 year (preferred)
- Direct/End-User Customer Support: 2 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person

  • Client Support Specialist

    4 weeks ago

    Ajax, Canada COBRA Firing Systems Full time

    **Light the Fuse on Your Career: Tier One Client Support Specialist at COBRA Firing Systems** Are you a customer service dynamo ready for your next big break? Eager to bring your technical expertise to an exciting industry? COBRA Firing Systems is ready for you to join our team as a Tier One Client Support Specialist. Since 2010, COBRA has revolutionized...

  • Sales Support Specialist

    6 days ago

    Ajax, Canada Multi Action Communication INC Full time

    **Sales support specialist** **Your mission will be**: - Follow-up and answer customer questions; - Enter customer orders; - Assist management staff, as needed, and act as liaison in customer communications; - Forward quotations to customers; - Follow-up on certain submissions; - Ensure customer satisfaction; - Provide administrative support; - Maintain...

  • Patient Support Specialist

    6 days ago

    Ajax, Canada Envive Chiropractic Full time

    **Is your current job JUST a "Survivor Job" that gets you from one month to the next, with no personal or financial growth?** There is currently one full-time position available working in a professional health care job that is all about HELPING people GET BETTER. Envive Chiropractic continues to grow and needs to hire a Patient Support Specialist. You need...

  • Clinical Specialist

    1 week ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARYDurham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Clinical Specialist

    1 week ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARY Durham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Clinical Specialist

    6 days ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARY Durham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Clinical Specialist

    1 week ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARY Durham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • After Service Construction Care Specialist

    5 days ago

    Ajax, Canada Wiltshire Homes Canada Inc. Full time

    Company: Wiltshire Homes Location: Multiple Locations around Durham Region and GTA Are you a skilled and independent residential construction handyman with a knack for problem-solving and an eye for detail? We are seeking an After Service Care Specialist to join our team and ensure our clients' satisfaction remains at its peak long after the initial...

  • Clinical Specialist

    1 week ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARYDurham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Clinical Specialist

    1 week ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARYDurham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Clinical Specialist

    4 days ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARYDurham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Clinical Specialist

    1 week ago

    Ajax, Canada Durham Bone and Joint Specialists Full time

    POSITION SUMMARY Durham Bone and Joint Specialists (DBJS) is committed to delivering orthopaedic care, within a system that provides accessibility and quality, in managing acute and chronic musculoskeletal related illnesses. Established in 2019, our team currently includes 8 orthopaedic surgeons and 8 Advanced Practice Providers, who work within a...

  • Accounts Payable Vendor Master Specialist

    2 days ago

    Ajax, Canada Recruiting in Motion Full time

    About Our Client Our client, located in Ajax is hiring an Accounts Payable Specialist for their accounting team on a permanent basis. Responsibilities Support the internal accounting team with reconciliations Record liabilities for coinciding organizations for both miscellaneous and inventory invoices Responsible for the preparation of invoices processed...

  • Product Improvement Specialist

    4 weeks ago

    Ajax, Canada Safran Landing Systems Canada Full time

    Job Description The Product Improvement Specialist will work across the functions liaising between the Engineering IPT's and Manufacturing investigating issues that arise during the manufacturing process and that require Engineering support to investigate and resolve issues, for example: 1) Investigate assembly problems 2) Sudden increase in NCR on a...

  • Emergency Management Specialist

    4 weeks ago

    Ajax, Canada Elexicon Energy Inc. Full time

    Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth. WHY JOIN OUR TEAM? At Elexicon Energy we believe in...

  • Product Improvement Specialist

    5 days ago

    Ajax, Canada SAFRAN LANDING SYSTEMS Full time

    Entreprise : SAFRAN LANDING SYSTEMS - Localisation : Ajax - Canada (région non définie) - Fonction : Product Improvement Specialist - Type de contrat : Contrat à durée indéterminée (CDI) - Date de publication : 18-04-2023 **Description du poste**: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique...

  • Drupal Specialist – Web Development

    3 weeks ago

    Ajax, Canada Launch Resources Limited Full time

    Job Specialist, reponsibilities and duties:The successful candidate will havesignificant role in development of our client’s online and mobile services, including:Specification and implementationof new online servicesCreating modules and themes for DrupalCo-ordination of tasks with external business partnersTransforming business needs into actionsUser...

  • Drupal Specialist – Web Development

    4 weeks ago

    Ajax, Canada Launch Resources Limited Full time

    Job Specialist, reponsibilities and duties:The successful candidate will havesignificant role in development of our client’s online and mobile services, including:Specification and implementationof new online servicesCreating modules and themes for DrupalCo-ordination of tasks with external business partnersTransforming business needs into actionsUser...

  • Drupal Specialist – Web Development

    3 weeks ago

    Ajax, Canada Launch Resources Limited Full time

    Job Specialist, reponsibilities and duties:The successful candidate will havesignificant role in development of our client’s online and mobile services, including:Specification and implementationof new online servicesCreating modules and themes for DrupalCo-ordination of tasks with external business partnersTransforming business needs into actionsUser...

  • Integration and Database Specialist

    4 weeks ago

    Ajax, Canada Elexicon Energy Inc. Full time

    Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth. WHY JOIN OUR TEAM? At Elexicon Energy we believe in...