Product Specialist

1 month ago

Mississauga, Canada Drive Products Full time

**Job Purpose**

The Product Specialist would be part of the Product Management Group that provides sales, marketing, and technical support on specific product lines.

Responsibilities include (but are not limited to), customer service, inventory management, creation and distribution of sales marketing materials, technical support / technical liaison between factory and customer.

The Product Specialist would report to the Senior Product Manager, working together to provide the best possible customer experience.

**Major Responsibilities**
- Providing Technical Support to the internal teams for both inside and outside Sales Groups
- Assist the Product Manager
- Advise and supervise any launching of new vendor's product
- Achieve and maintain strong vendor liaisons
- Collaborate with the Sales Department on any exceptional quotes advising accurate landed cost factors and gross margins
- Advise all necessary Drive Products personnel of product changes
- Oversee and coordinate with Marketing for any associated product training either involving vendors or Product Managers
- Recommend process improvements
- Participate in training provided
- Oversee and edit vendor stock corporate purchase orders
- Oversee and coordinate the handling of warranty items/issues pertaining to their product in order to satisfy Corporate Quality Objectives
- Continually gain competitor knowledge/information
- Support Customer Service Department during high volume periods or off-season
- Compliance with all internal Policies and Procedures including, but not limited to, Health and Safety and Quality Management
- Compliance with all regional legislation including Occupational Health and Safety
- If directing work of other employees, must be aware of all related hazards and must communicate these hazards, controls and personal protective equipment required in order to complete the assigned tasks

**Qualifications - Educational Requirements**
- Truck Mounted Equipment Industry related experience an asset
- Must be willing to complete training with Drive Products industry as required

**Qualifications - Knowledge**
- Comprehensive knowledge of products as listed above

**Skills**
- Computer literate in Excel, Outlook and other Microsoft Office Applications
- Ability to multi-task in a fast-paced environment
- Ability to communicate well with both external customers and internal staff
- Ability to deal with customers in a professional manner
- Familiar with Inventory Management ERP an asset

**Working Conditions**

Normal office conditions, semi-regular sales calls to the established customer base. Some warehouse conditions. During certain periods may experience high volumes of customer inquiries and other responsibilities as listed above. Some overnight travel may be required.

**Direct reports**

None

While the job description listed is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments)

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Product or Industry related: 5 years (preferred)

Work Location: In person - 1665 Shawson Drive, Mississauga, Ontario

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Product or Industry: 5 years (preferred)

Work Location: In person

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