Instructor-passenger Services

6 days ago


Dorval, Canada Air Transat Full time

**Company Description**
Be part of the journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

The person in this role will be responsible for organizing and conducting all aspects of training for the Passenger Service Department.
- Provide practical theoretical training in a professional manner ensuring that all procedural requirements are well covered internally, as well as the requirements of government agencies and the airport authority.
- Develop and keep all training material up to date (syllabus, exams, presentations, etc.)
- Ensure to remain up to date with all ground services policies and procedures;
- Conduct training on DCS, Amadeus and Altea;
- Evaluate the employee's performance and progress in class and with on-the-job training and shadow methods;
- Maintain up-to-date assessments (exams) and practical training using computer programs
- Other tasks as assigned;
- As required, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers;
- Manage station delays, emergency events and irregular operations;
- Work closely with airport authorities, government agencies and ground handling agents.

**Qualifications**
- High school diploma or equivalent experience;
- Minimum 5-7 years experience in airport operations;
- 2 year’s experience as a trainer or in personnel management;
- In-depth knowledge of Air Transat products and procedures;
- Airport/check-in experience (an asset);
- Systems knowledge: Minimum of 3 years of experience in Altea DCS (CM), proficient in Microsoft Office, WorldTracer (an asset);
- Good communicator;
- Professional and organizational skills;
- Familiar with Transport Canada airline regulations, CBSA and USCBP regulations;
- Can work flexible hours (day, evening and occasionally on weekends);
- Oral and written fluency in French and English *
- _A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally._

**Additional Information**
The position is based in Montreal Airport.

LI-AE1

**Employment Equity



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