Passenger Services Agents

3 days ago


Dorval, Canada Air Transat Full time

**Company Description**
Be part of the journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.
- Welcome, inform and direct the passengers at the check-in counter.
- Register the passengers as well as their luggage in the computer system.
- Verifies all travel documents;
- At the gates, the passenger agent will proceed to the various announcements.
- Assists passengers at arrivals and departures (unaccompanied minors, passengers needing wheelchairs, etc.).
- Conform to the legal rules pertinent to the airport industry, Health and Safety at work as well as all the other company’s policies and work procedures.
- All other tasks necessary for the good operation of the Passenger Service Department.

**Qualifications**
- Have the Restricted area identity card (RAIC) on your first day;
- High School Diploma or equivalent, studies in tourism, an asset
- Customer service experience;
- Demonstrate judgment and problem-solving skills
- Must be able to obtain and maintain a RAIC card
- Must be available to work on various shifts (day, evening, night, week-ends, holidays). Must be available 24/7
- Complete and successfully pass the initial training to obtain the passenger service agent positon.
- Enjoy working in a team environment;
- Ability to lift loads;
- Oral and written fluency in French and English *
- _A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally._

**Additional Information**
This position is located at Aéroport International Montréal-Trudeau

LI-AE1

**Employment Equity



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