Bilingual Customer Service Agent
7 days ago
**About Us**
Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.
**Position Overview**
The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.
**Responsibilities and tasks**
Typical responsibilities and tasks include, but are not limited to:
- Verifying new physician users of the Opifiny system
- Learning and thoroughly understand current and newly developed Opifiny products/services
- Main source of communication between users and Opifiny
- Providing information about the product/service
- Following up with user issues
- Communicate user issues to QA team
- Tracking bugs and issues in Opifiny products
**Qualifications**
- Bilingual: English and French - oral and written
- Strong communication and interpersonal skills
- Strong computer skills
**Qualifications (Desired)**
These qualifications are not required, but would be considered an asset:
- Customer service experience
- Up-to-date knowledge of computer technology
- Time management
- Strong problem solving skills
- Post-secondary degree/diploma
Pay: $48,000.00-$54,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (required)
- French (required)
Work Location: Hybrid remote in North York, ON M6B 1W3
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