Housing Services Manager
3 weeks ago
About the Organization
Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.
Our programs and services include employment services, supportive housing and homeless outreach, complex care housing, temporary shelter services, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre, the Family Place and the Dr. Elsie Paul Literacy Centre.
Lift Community Services is an equal opportunity employer. All qualified applicant will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Opportunity
Overview
- ** Hours**: 35 hours/week
- **Wage**: $72,800 per annum, commensurate with experience
- **Benefits**: 4 weeks vacation to start, 2 weeks sick pay and 1 week Paid Time Off annually, with competitive extended health benefits and an up to 4% matching RSP plan
- **Reports** **to**: Executive Director
- **Start Date**:ASAP
- **Closing Date**:January 15, 2025
Summary
Lift Community Services is seeking Housing Services Manager in running a supportive housing facility, temporary shelter and outreach services, and in working with community and provincial partners in expanding supportive housing services in the region. The Supportive Housing program is comprised of 44 self-contained units, with supports provided on-site, for people who are transitioning out of homelessness. The primary purpose of the housing is to help people ages 19 and over, who live in the qathet region and who are homeless, to achieve and maintain housing stability. The temporary shelter and outreach services provide 20 emergency beds overnight, 7 days a week, and general support services throughout the day. Lift is also working with community partners to bring more supportive housing resources and support services to the region to address a growing need.
The Manager is responsible for the oversight of a coordination team that runs the day-to-day operations and support services of 44 residents at supportive housing and up to 20 residents at the shelter. We are looking for a dedicated individual who is committed to making a difference in the lives of the people who are and have experienced homelessness. We are looking for a team player who can work collaboratively with the Housing Services team as well as our community partners. This is a front-line management role and will suit someone who has a passion for working directly with staff and residents. The Housing Services Manager will work from a harm reduction perspective.
Key Responsibilities
- Lead, mentor, and guide team members, fostering a culture of trust, collaboration, and transparency.
- Collaborate with HR on recruitment, onboarding, performance management, and staffing initiatives.
- Implement and oversee performance management for all housing programs, supporting managers.
- Address employee relations issues with guidance from the Executive Director and management.
- Approve and oversee student practicum, volunteer placements, and recruitment for housing programs.
- Manage daily operations and evaluations of Housing Services, ensuring staff meet performance standards.
- Ensure programming aligns with client needs and organizational capacity while adhering to compliance.
- Oversee program evaluations, compliance with grants, financial reporting, and data collection.
- Ensure participant records, program documentation, and housing connections are maintained and secure.
- Oversee property management and maintenance, addressing deficiencies and coordinating with BC Housing.
- Supervise case planning and participant support systems, ensuring privacy and security standards.
- Foster relationships with local stakeholders, including BC Housing, Vancouver Coastal Health, and others.
- Contribute to communication materials and promote community engagement opportunities.
- Address external complaints and prepare for monthly Community Advisory Committee meetings.
- Participate in strategic planning, budgeting, and performance measurement as part of the senior leadership team.
- Track statistical data as required
- Prepare a variety of written reports
- Oversee Rent Subsidy Program
Education, Training, and Experience
- A bachelor’s degree (master’s preferred), preferably in the so
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