Acting Program Manager

1 month ago

Powell River, Canada Lift Community Services Full time

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, complex care housing, temporary shelter services, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre, the Family Place and the Dr. Elsie Paul Literacy Centre.

Lift Community Services is an equal opportunity employer. All qualified applicant will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

**Opportunity**

Lift Community Services operates low-barrier supportive housing and emergency shelter services for vulnerable adults, seniors and people with disabilities who are at risk of or experiencing homelessness in the qathet region. We are seeking a full-time, temporary Program Manager to participate with the housing management team to maintain the day-to-day operations and standards of the qathet Emergency Shelter by performing duties such as client intake and discharge, supervision and direction of staff, program and facility oversight, and maintaining compliance with the policies and standards of Lift Community Services. This position works with vulnerable populations who are currently unhoused or who have recently exited homelessness, taking a people-centered, harm reduction approach.

**Overview**
- **Hours**: 40 hours/week (Mon-Fri)
- **Hourly Wage**: $31.90
- **Job Type**: Full-time, Temporary (Until March 15, 2025, or return of incumbent, with possibility of extension)
- **Work Site**: qathet Emergency Shelter (4746 Joyce Ave.)
- **Start Date**: ASAP
- **Closing Date**: October 15, 2024
- **To Apply**: Submit a self-designed resume and cover letter

**Key Tasks and Competencies**
- **Client Intake and Discharge**- Oversees bed turnover and room turnover as specific to the site
- Conducts and/or overtakes intake of new clients as required
- Oversees discharge ensuring procedures are followed
- Oversees storage of client belongings in accordance with relevant guidelines
- **Staff Supervision and Direction**- Leads a dedicated team of shift leads and support workers by providing clear and consistent direction and promoting the team’s success through orientation, mentorship and guidance
- Provides work direction to program staff, ensuring all shift duties are completed according to site guidelines and standards and assigning extra shift duties as needed
- Conducts annual performance evaluations in accordance with Lift human resources policies and procedures
- Monitors shift logs and daily, weekly and monthly checklists and follows up to ensure completion of tasks
- Oversees on-boarding (probationary period and orientation) training, and team-building activities, in adherence to related policies and procedures
- **Program and Facility Oversight**- Conducts regular site inspections and unit inspections according to established schedule and reports results to manager
- Organizes follow-up to issues identified in monthly inspections, in collaboration with the maintenance team and Housing Services Manager
- Oversees storage protocols and tracking for client belongings
- **Client Support**
- Collaborates with support staff to ensure client support is completed, including: Checking in with vulnerable and at-risk clients; providing peer counselling and support; arranging mental health support and other services; liaising with service providers- Participates in case planning to assist vulnerable clients with required support levels and promote service retention- Participates in care planning meetings to support service access and retention
- Ensures site compliance with the Good Neighbour Agreement and other contracts and agreements relevant to the site
- Ensures clients receive regular, accurate communication about program, services and opportunities
- **Administration**- Ensures the client roster is updated and wellness checks are completed according to site protocols
- Maintains client files, updating regularly and ensuring compliance with relevant confidentiality and storage policies
- Provides input into policy and procedure development, budgeting processes, reporting, program evaluation, change management, and other issues that a

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