Employment Services Administrator

2 weeks ago

Powell River, Canada Lift Community Services Full time

**About the Organization**

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, temporary shelter services, literacy programs, outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre, the Family Place, and the Dr. Elsie Paul Literacy Centre and the Nook Social Enterprise Cafe both located at the Powell River Public Library.

Lift Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

**Opportunity**

**Overview**
- **Hours**:32 hours per week
- **Shifts**:Monday to Thursday, 8am to 5pm, with rotating Wednesday evening shifts of 11am to 7:30pm
- **Hourly Wage**:$24.55 to start, on a 5-step wage scale
- **Job Type**: Temporary (15-month contract)
- **Benefits**:Competitive extended health benefits and an up to 4% matching RSP plan
- **Work Site**:Work BC Powell River Employment Services Centre, 4511 Marine Avenue, Powell River
- **Start Date**:ASAP
- **To Apply**:Submit a self-designed resume and cover letter

**Summary**

The Employment Services Administrator (ESA) is a member of Lift Employment Services Administration Team. Reporting to the Lift Employment Services Manager, and in collaboration with the Lift Finance Manager and the Lift Employment Services Coordinator Team, the ESA provides administrative, financial, and reception support for the WorkBC Program and Employment Services Team. See Employment Services Administrator Job Description for full list of duties.

**Responsibilities**

**Reception**
- Handle desk and telephone reception and assist clients with WorkBC intake process
- Schedule client appointments, provide reminder calls, and notify employment counsellors of cancellations
- Communicates clearly and is able to explain WorkBC Employment Services requirements and services
- Use inclusive language and client-centered approaches to support clients.
- Support clients in high-stress situations and engage in de-escalation techniques as needed

**Administration and Quality Assurance**
- Ensure client files and documentation meets established criteria from WorkBC policy
- Process and track WorkBC Orders, Client Milestone Fees, and Sustained Outcome fees
- Support Employment Counsellors with identifying, understanding, and resolving Quality Assurance items
- Schedule and track appointments for Income Assistance clients, and communicate with Ministry of SDPR
- Facilitate communications between WorkBC Powell River, other WorkBC Centres, and Ministry of SDPR
- Assist in the Opening and Closing of client files

**Finance**
- Software used in this role includes Sage 50, Government Database, Microsoft Excel, MS Office Suite
- Enter, track, and reconcile Lift Employment Services Visa payments, expenditures, and invoices
- Obtain invoices, claims, and related documentation from vendors, employers, and clients
- Schedule and process cheques for vendors, employers, and clients
- Use spreadsheets to organize, track, and communicate information

**Requirements**:

- Experience navigating and communicating about complex rules, systems, and processes with tact
- Excellent communication skills and ability to work independently and within a team
- Experience in administration, finance, and client service
- Proficient in Microsoft Office, Google Docs, or equivalent software
- Strong attention to detail and organizational skills
- Experience with Sage, or other accounting software
- Knowledge of ICM or similar client management system is an asset
- Can maintain confidentiality and appropriate client/worker boundaries
- Completion of a Clear Criminal Record Check (Vulnerable Sector)
- Completion of a related post-secondary program or **equivalent combination of skills and experience**:
- Providing customer service and resolving issues in person and in a virtual service delivery environment; **and**:

- Working with individuals with complex barriers and a broad range of cultural backgrounds;
- Minimum one year of experience working in a frontline office environment using defined office systems and procedures or experience in data quality roles

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