Front Desk Receptionist

5 months ago

North Vancouver, Canada Anka Pilates & Rehabilitation Centre Full time

**ABOUT US**

At Anka Pilates and Rehabilitation Centre, our mission is to propel individuals into a future of boundless health and well-being through the transformative power of Pilates. We are dedicated to guiding our clients on a journey of self-discovery, growth, and strength. By fostering a nurturing and forward-thinking environment, we provide innovative Pilates practices that empower individuals to overcome physical and mental limitations, unleashing their fullest potential.

**JOB DESCRIPTION**

As part of the Anka Pilates and Rehabilitation CentreFront Desk Team, you are the first face many of our clients will see behind our desk. Your primary responsibility is client interaction. Our clients' happiness is the most important thing for us. We offer in
- studio experience, which greatly assists this role. In addition, you’ll use our sales playbook, marketing automations and scripts to ensure your job is as simple as possible. This is a part-time position. Early morning and late evening hours available.

**YOU ARE**:

- Positive, outgoing, and able to talk to anyone. You love to educate (and thereby sell), you’re great with stories, and your secret superpower is making people feel seen and valued.
- Uber-organized. You love having 10 balls in the air and never letting a single one drop, largely thanks to the systems you create.
- Excellent at helping people see the path from where they are to where they want to be. You’re a natural “solver” and good at connecting the dots.
- Passionate about fitness. You want to help people meet their wellness goals with thoughtful, thorough care.

**WE ARE**:

- We are a luxury boutique studio and our clientele expect the best.
- A community full of amazing, positive, people. We support each other, love to laugh, and celebrate how strong and powerful the human body can be. We are a proud LQBTQIA2S+ friendly studio.
- Flexible and results-oriented in all we do -- not just our classes. We like looking at the numbers and optimizing our processes, offerings, and marketing to meet the needs of this community. And we compensate for performance.

**JOB DUTIES AND RESPONSIBILITIES**
- Greeting Clients: Welcome clients as they arrive, provide a friendly and professional first impression.
- Appointment Scheduling: Manage class bookings and appointments, ensuring they align with the studio's schedule.
- Client Check-In: Check clients in for their sessions, verify memberships, and process payments.
- Membership Sales: Promote and sell memberships, packages, and merchandise to new and existing clients.
- Client Assistance: Assist clients with their needs, such as equipment setup, providing towels, or addressing concerns.
- Studio Cleanliness: Ensure the front desk area and waiting room are tidy and presentable.
- Administrative Tasks: Complete paperwork, maintain client records, and handle administrative duties as required.
- Marketing Support: Assist with marketing efforts, like promoting special events or new classes.
- Resolving Issues: Address client issues and complaints, striving to provide satisfactory solutions.
- Retail Sales: Handle the sale of retail items, like workout apparel, mats, or accessories.
- Knowledge of Pilates: Have a basic understanding of Pilates principles, classes, and instructors to answer client questions.
- Membership Renewals: Promptly notify clients of membership renewals and assist with the renewal process.
- Cash Handling: Manage cash, process payments, and maintain accurate financial records.
- Safety and Security: Monitor the studio's security, ensuring a safe environment for clients and staff.
- Cleanliness: - Maintain a clean and tidy studio, ensuring it reflects the studio's commitment to hygiene and cleanliness. Run regular cleaning routines to uphold studio's hygiene standards.

**Job Types**: Full-time, Part-time

**Salary**: $17.00-$23.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Signing bonus

Application question(s):

- Which city do you live in ?
- Do you have at least 2 years of costumer service experience?

**Language**:

- Mandarin (preferred)
- Farsi (preferred)

Work Location: In person

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