Office Services Supervisor

2 weeks ago


Vancouver, Canada Xerox Full time

**City**:Vancouver

**State/Province**:British Columbia

**Country**:Canada

**Department**:Service Delivery

**Date**:Monday, February 13, 2023

**Working time**:Full-time

**Ref#**:20021805

**Job Level**:Individual Contributor

**Job Type**:Experienced

**Job Field**:Service Delivery

**Seniority Level**:Associate

**Description & Requirements**:
**About Xerox Holdings Corporation**Scope**:
The **Office Services Supervisor **will** **lead a 6 person Xerox onsite service delivery team, providing Office Services support to Marsh and Mercer Canada. This is a Supervisory role supporting areas such as Reception, Switchboard, Facilities, Mail, Print, Records, Supply Ordering and Meeting Room Support.

**Overview**:
**Essential Duties**:

- Overall responsibility for a 2-floor Corporate Office environment and the delivery all Office Services as outlined below
- Ensure customer issues and escalations are resolved or further escalated as appropriate
- Conduct quality checks on work to ensure accuracy and required output is to standard
- Adhere to all safety procedures
- Perform backfill duties for absent coworkers, scheduling of all staffed areas
- Perform other duties as assigned by National Manager
- Supervising team of 5 and supporting other areas of the business
- Adhering to contracted service levels, tracking volumes, customer reporting etc.

**Team Management**
- Providing leadership and direction to entire team
- Supervisory experience that includes: Team Meetings, 1:1, performance management and coaching
- Creating an engaging workplace for Xerox team - Reward and Recognition activities

**Customer Service**
- Liaison with clients advising on available services and negotiation of turnaround times for service requests
- Building positive client relationships and exceeding expectations
- Complete and maintain all logs and reports including month-end reports
- Order and replenish consumables, forms inventory and other supplies items as required
- Order office supplies via Oracle I Procurement system
- Monitoring printers and other office equipment, placing service calls and troubleshooting issues
- Working with MMC Facilities on office moves, coordinating with vendors and other tasks as assigned

**Office Services**
- Support team and clients with various office administrative tasks
- Provide Facilities support and troubleshoot any issues as required
- Manage office services inquires and communications
- Support internal and external meetings to ensure meeting space have what is required as per bookings
- Ordering, re-stocking and management of all kitchens and print nooks throughout the office
- Managing a Corporate Reception area - 1 Receptionist, switchboard services, servery, incoming catering ordered and visitor badges
- Switchboard and call management
- Meeting Servers: Managing a room booking tool, meeting set ups, catering and AV support
- General Admin as assigned

**Print and Finishing**
- Perform basic digital print production
- Record meter reads, process production forms and maintain records
- Printing of critical insurance documents and adherence to customer defined service level agreements and turnaround times
- Troubleshooting print files, proofing, QC work performed
- Bindery and finishing tasks
- Training staff on all mail and print functions
- Mail Services
- Overseeing mail services for 2 different operating companies.
- Daily mail runs, incoming couriers and Canada post.
- Supporting outgoing Purolator activities.
- Investigating shipping issues and customer communication
- Set up and operate high level mail equipment such as: mail inserters, sorters and finishing equipment
- Processing daily cheques and managing vendor invoices

LI-KC1



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