Front Office Supervisor

3 weeks ago

North Vancouver, Canada Lonsdale Quay Hotel Full time

The Front Office Supervisor must be extremally professional and customer service oriented. He/ She must be responsible for supervising the entire front office team including Front Office Agents, and Night Auditors. The Front Office Supervisor must be able to execute their leadership skills and provide all the necessary assistance guidance to the team, there by ensuring the guests receive the most exemplary service.

Major

**Responsibilities**:

- Supervises, trains, and manages performance of front desk staff.
- Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager.
- Remains calm and alert during emergencies, heavy workloads, and other complications.
- Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
- Assists the FOM AND AFOM in verifying and confirming all incoming OTA and third
- party reservations for accuracy, rate, payment structures and deposits as required.
- Assists the FOM AND AFOM in hiring and training.
- Perform the duties of a Front Office Agent or Night Auditor as and when required.
- Ability to communicate efficiently between Front Office Department and all other hotel departments to assure the highest level of Guest satisfaction.
- Ensuring that there is effective communication and coordination among all the front office agents / night auditors.
- Conduct performance reviews and performance management when required.
- Complete daily check lists and clearly communicate through daily pass on with colleagues.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- North Vancouver, BC V7M 3K7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

  • Front Office Supervisor

    3 days ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **Reporting to the Rooms Division Manager, the **Front Office Supervisor** is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division Departments. The Front Office Supervisor also serves as a resource to the overall operations...

  • Front Office Supervisor

    1 month ago

    Vancouver, Canada EXchange Hotel Vancouver Full time

    The Front Office Supervisor is responsible for maintaining the standards of all guest services offered by the Hotel as well as taking actions on behalf of the Front Office Manager in his/her absence. The Front Office Supervisor contributes to the success of the Hotel by performing the following duties: - Checks in guest in an efficient and friendly manner,...

  • Front of House Supervisor

    5 days ago

    Vancouver, British Columbia, Canada Boston Pizza Full time

    Front of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure...

  • Front of House Supervisor

    5 days ago

    Vancouver, Canada Boston Pizza Full time

    Front of House (FOH) Supervisor A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team...

  • Front-end Supervisor

    2 weeks ago

    North Vancouver, Canada Thrifty Foods Full time

    **Requisition ID**:174458 **Career Group**:Store Careers **Job Category**:Retail - Front End **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:British Columbia **City**:North Vancouver **Location**:9483 Edgemont Thrifty Foods **Postal Code**:V7R 0A7 Our family of 134,000 employees and franchise affiliates...

  • Front-end Supervisor

    2 weeks ago

    North Vancouver, Canada Thrifty Foods Full time

    **Requisition ID**:174497 **Career Group**:Store Careers **Job Category**:Retail - Front End **Travel Requirements**:0 - 10% **Job Type**:Part-Time **Country**:Canada (CA) **Province**:British Columbia **City**:North Vancouver **Location**:9474 North Vancouver Thrifty **Postal Code**:V7P 1R7 Our family of 134,000 employees and franchise affiliates...

  • Front of House Supervisor

    1 week ago

    Vancouver, British Columbia, Canada Boston Pizza International Inc. Full time

    Reference # Location Vancouver Date posted 05/16/2024 Address Beatty - 808 Beatty St Vancouver, British Columbia V6B 1C2 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and...

  • Front of House Supervisor

    2 weeks ago

    Vancouver, British Columbia, Canada Boston Pizza International Inc. Full time

    Reference # Location Vancouver Date posted 01/15/2024 Address Beatty - 808 Beatty St Vancouver, British Columbia V6B 1C2 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and...

  • Front Desk Supervisor

    2 days ago

    Vancouver, Canada Vancouver Pilates Centre Full time

    The VPC opened its doors in 1985 as Canada’s first Pilates studio. We are dedicated to providing exceptional movement education in our community, honouring both the tradition and the evolution of the Pilates method to promote whole body health. As the Front Desk Supervisor, you will support our clients with scheduling, payments and other requests; engage...

  • Supervisor Front End-ft

    1 week ago

    North Vancouver, Canada Thrifty Foods Full time

    **Requisition ID**:174556 **Career Group**:Store Careers **Job Category**:Retail - Front End **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:British Columbia **City**:North Vancouver **Location**:9474 North Vancouver Thrifty **Postal Code**:V7P 1R7 Our family of 134,000 employees and franchise affiliates...

  • Front Desk Supervisor

    1 month ago

    Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time

    **Job description** Front Desk Supervisor position is available at the **Quality Inn & Suites Vancouver Downtown.** An exciting hotel located in the heart of Vancouver's entertainment district. Looking for someone who is genuinely fun loving and outgoing, while having excellent people skills!We are looking to add a strong individual to our team with...

  • Front Office Associate

    5 days ago

    North Bay, Canada Fairfield Inn North Bay Full time

    **THE OPPORTUNITY**: FRONT OFFICE ASSOCIATE REPORTS TO ASSISTANT GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Front Office Manager

    5 days ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: Under the general guidance of the Director of Rooms, the Front Office Manager is a hands-on leadership position that is responsible for managing the successful operation of the Front Office ensuring all standards established by the Hotel are met or exceeded. This position is required to exercise judgment, set priorities; schedule the Front Desk...

  • Front Office Manager

    2 weeks ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    2 weeks ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    2 weeks ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    2 weeks ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job Description The Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    1 week ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    2 weeks ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...

  • Front Office Manager

    2 weeks ago

    Vancouver, Canada the Hilton Vancouver Downtown Full time

    Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Other duties but not limited...