Client Care Coordinator

3 weeks ago

Thornhill, Canada The Safehaven Project for Community Living Full time

CLIENT CARE COORDINATOR

For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to individuals with developmental disabilities and complex care needs.

Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex medical care needs.

Safehaven serves individuals with medical complexities and their families, through respite and residential programs at our Toronto, Etobicoke, North York, Woodbridge, Thornhill, and Aurora locations.
- **Our Future**_

At Safehaven, we are constantly striving to better serve our clients and communities that need us most. That’s why we are expanding our service offerings beyond children to include adults, developing programs and services to care for more medically complex individuals, and implementing innovative therapy and recreational programs for our existing and future clients.

In order for Safehaven to achieve our goals, we are looking for exceptional people with huge hearts who are motivated by positively impacting the lives of others and believe in our vision of creating a more inclusive world for people with complex care needs.

You will have the opportunity to make a real difference and improve the lives of clients and their families in our communities. You will be part of an outstanding team that is so passionate about the work we do.

**ROLE SUMMARY**:
The Client Care Coordinator role is a leadership role, providing oversight for the quality of care and safety for clients with complex medical needs at Safehaven. The individual in this role will be part of the client care team, providing direct care as a frontline staff as well as acting as the site supervisor and support to the front line Safehaven staff for one of six Safehaven locations across the GTA. Working within a client-family centred care model, the individual is accountable to ensuring continuity and coordination of care for residential and respite clients and their families.

Reporting to the Clinical Nurse Manager (CNM), the Client Care Coordinator works in a partnership with the Safehaven leadership team to implement and sustain quality of care and service delivery.

**RESPONSIBILITIES**:

- Ensures the effective operation of the residence by:

- Taking the lead role in all licensing and day-to-day location specific upkeep and maintenance, cleanliness, invoicing, security, information technology, and all general needs to keep the location up and running.
- Conducts regular employee meetings and maintains written/verbal communication to ensure staff are kept informed of policies and practices.
- Supports the supervision of staff members:

- Directly supervises employees, including assessing recruitment needs, assignment of secondary employee duties, and maintains accurate staffing complement to ensure correct staffing ratios.
- Provides performance appraisals for all staff under the Client Care Coordinator’s direct supervision.
- Verifies schedules and shift assignments daily and ensures that staff complete their individual timecards and submit hours as required.
- Supports high-quality client care in a safe, homelike environment by:

- Maintaining a safe environment, with appropriate attention to the health, nutrition, and clothing of clients, overseeing proper maintenance and cleaning of the residence so that each client enjoys the right of privacy and the ability to retain personal items, and remains free from physical and emotional abuse.
- Acts as an advocate on behalf of the clients.
- Ensures that all government licensing standards, as they pertain to the operation of the residence, are maintained, specifically the annual license renewal process.
- Other duties may be assigned to you by your supervisor and indirect supervisor according to the needs of the business/ organization.
- Serves as a member of the “On Call” team, to assist staff with after-hours support.

**QUALIFICATIONS**:

- Must be licensed as a Registered Practical Nurse in good standing with the College of Nurses of Ontario.
- Desire to work for an organization that is committed to providing exceptional service and be an ambassador of Safehaven values to provide services to clients and families.
- Must possess excellent organizational, and time management skills
- 2-3 years related experience with individuals with complex medical needs and/or previous experience in a residential setting
- 1-2 years experience in a leadership/supervisory role preferred.
- Excellent interpersonal skills, problem solving and written/verbal communication skills.
- Required to respond to a flexible work schedule involving shifts and/or emergency staffing needs in the residence and/or emergency needs of the clients in care.

At any time, Safehaven may need to move staff to other locations based on operational needs.

Safehaven is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing

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