![CSN Avenue Collision](https://media.trabajo.org/img/noimg.jpg)
Receptionist/administrator-full-time
2 weeks ago
**Full job description**
- up for office staff with general administrative duties.
**Major areas of responsibility**
Reporting to : The Body Shop Manager
- Provide courteous assistance to customers and internal clients.
- Carry out administrative duties that support insurance claims and private jobs.
- Provide administrative services in an effective and efficient manner to ensure that files are accurate and up to date.
- First point of contact for clients calling in or greeting upon arrival.
- Scheduling of estimate appointment and/or organizing assignments and calling customers.
- Provide back-up to front office staff including general administrative duties such as accounts payable and receivable.
- Answer phones and greet customers.
- Schedule appointment for estimates.
- Organize assignments and call customers to arrange appointment.
- Assist in information management i.e. communicate insurance policies to clients; document customer concerns and/or requests on Shop Manager.
- Process tow-ins
- Schedule customer come-backs
- Process mail and posting of invoices
- Posting of deductibles and general payments
- ARMS updates
- Assist Customer Service Representatives (CSR) and Repair Planners, as required.
- Assist in daily tasks as assigned by Management.
- Sending out review request
- Organizing daily intake
- Reconcile credit card transactions.
**Required Qualifications**
- Business administration degree or Administration assistant certificate.
- 1 to 3 years of customer service experience.
- Excellent interpersonal skills.
- Analytical and problem solving skills.
- Very effective organizational skills.
- Ability to maintain a high level of accuracy in data entry.
- Ability to maintain confidentiality concerning customer files.
- Working knowledge of Windows & Microsoft Office
**Company Profile**
**CSN Avenue Collision **is a family owned and operated body shop in business for over 45 years in Midtown Toronto. As an equal opportunity employer our company is committed to providing a positive work environment and encouraging professional growth and team building. We offer a competitive benefits package that includes:
- Company sponsored training
- Competitive wages
- Paid vacation
- Medical benefits
We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer.
**Job Types**: Full-time, Permanent
Pay: From $21.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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