Retention & Records Manager

2 months ago

Toronto, Canada Institut Trebas Institute Full time

**Position Title: Retention & Records** **Manager**

**Reports to: Associate Director, Retention & Records**

**Primary Purpose**

Reporting to the Associate Director, Retention & Records the Retentions & Records Manager will manage the retention and records of all students at the College. The incumbent will be responsible for manage student retention efforts, conduct related research and data analysis, and liaise with the various internal stakeholders at the College.

**Responsibilities**
- Plan, develop and implements the retention strategies & business processes for the College; integrates enrolment and retention strategies to achieve retention targets.
- Provides on-going student retention reports and activities.
- Responsible for hiring, organizing, leading and managing the activity of the staff to provide a high standard of customer-focused administrative support.
- Ensures that effective communication, inter-departmental linkages and cooperative relationships are developed and maintained with all of the College support departments which relate to operational activity, extending to recruitment and academic scheduling activities.
- Oversee the student progression and graduation process and update relevant departments.
- Organize and administer student records (paper and electronic) in a timely and efficient manner, following approved policies and procedures.
- Maintain, organize, and regularly update all reports regarding students, including class registration roll, new grades, attendance, finances, etc.
- Coordinate and manage tuition and other fees collection by delegating and/or retaining payment tracking. Liaise with the Finance department regarding tuition collection reconciliation.
- Identify improvement opportunities or changes to current policies and procedures and recommend appropriate actions
- Interpret and explain existing policies and ensure compliance with applicable provincial and federal laws and regulations as they relate to records management
- Keep student information confidential and secure to protect the privacy of all students.
- Issue official student documents.
- Perform other related duties as required.

**Qualifications***:

- Bachelor’s degree in field of Business Management, Education, Social Sciences; equivalent education and combined work experience would be considered.
- Minimum of 2 years of experience in student advising and student retention planning
- Committed to customer service orientation and demonstrated ability to work effectively with faculty and students.
- Proven problem solving, judgment and decision-making skills.
- Excellent verbal and written communication skills.
- Demonstrates ability to organize and prioritize multiple tasks and meet competing deadlines.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).

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