Customer Success Lead

2 weeks ago


Montréal, Canada Valsoft and Aspire Operating Group Full time

**Customer Success Lead - On-site - Montreal**

**We are hiring at ValPay for a Customer Success Lead to join our growing Customer Success team in Montreal**

**Here is a little window into our company**:ValPay is a leading payment processing company seeking a Customer Success Lead to join our dynamic team. If you thrive in a fast-paced environment, enjoy working with deadlines, and are motivated to deliver exceptional results, this opportunity is for you. As a Customer Success Lead, you will play a crucial role in ensuring seamless end-to-end customer success across our portfolio.

**About You**:

- Lead customer support and implementation teams
- Lead customer onboarding and implementation projects, ensuring a smooth and successful setup of our payment processing solutions
- Develop, refine, and implement processes and strategies to improve customer support and implementation efficiency
- Work closely with the product team to identify, report, and resolve product issues or enhancements based on customer feedback
- Conduct regular check-ins with customers to ensure their satisfaction and to identify opportunities for additional support and training
- Create and maintain comprehensive documentation on customer interactions, issues, and resolutions
- Collaborate with the sales team to identify upsell opportunities and ensure a seamless transition from sales to support
- Analyze customer usage data to identify trends and make recommendations for improvements

**About You**:

- **Bachelor's degree in Business Administration, Information Technology, or a related field**:

- ** 3+ years of experience in customer support, implementation, or a related customer-facing role within the tech or fintech industry**:

- Demonstrated ability to manage and prioritize multiple projects and customers simultaneously
- Strong problem-solving skills and the ability to think analytically
- Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization
- Experience in process improvement and setting up new processes to enhance customer satisfaction
- Proficient in CRM software and Microsoft Office Suite
- A passion for technology and an eagerness to learn about new products and features
- ** Fluent in English, both written and verbal, is essential**:

- ** Legally authorised to work in Canada



  • montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and ena


  • montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enable


  • Montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada Coveo Full time

    **The Challenge**: As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...


  • Montréal, Canada Storyteq Full time

    **Want to build out the future of creative workflows with us?** ReviewStudio's mission is to simplify creative workflows and foster creative collaboration. Our review and approval platform is used by 1000s of teams, including leading advertising agencies, video production studios, and photographers. We provide a unique and intuitive approach to managing...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...


  • Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...


  • Montréal, Canada Rival Insurance Technology Full time

    **Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...


  • Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...


  • Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...


  • Montréal, Canada Velixo Full time

    Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada. With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need. Customers love Velixo...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The CSM empowers customers to run engaging and successful events on the Bizzabo platform through best practice sharing, strategic advice, consultation, and achievement of executive goals and priorities. The...


  • Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth through 3 highly complementary activities**: - Value...


  • Montréal, Canada Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...


  • Montréal, Canada Applied Software Technology Full time

    Montreal, Canada - Sales - 1336 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...