Customer Success Manager

6 days ago

Montréal QC, Canada Maya HTT Full time

Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the value of their data.

As a Customer Success Manager at Maya HTT, you will play a critical role in ensuring our customers achieve their desired outcomes through the effective use of our software and services. You will be responsible for developing and implementing the Customer Success practice, fostering strong relationships with our clients, and driving continuous improvement in customer satisfaction and retention.

**Key Responsibilities**:

- Develop and Implement CSM Practice:

- Design and execute a comprehensive Customer Success strategy that aligns with Maya HTT’s business objectives.
- Establish best practices, processes, and tools to enhance the customer experience.
- Collaborate with cross-functional teams to ensure seamless customer onboarding, training, and support.
- Customer Relationship Management:

- Build and maintain strong, long-lasting relationships with key stakeholders.
- Act as the primary point of contact for customers, addressing their needs and concerns promptly.
- Conduct regular check-ins and business reviews to ensure customers are achieving their goals.
- Software and Services Integration:

- Understand the full suite of Maya HTT’s software solutions and services.
- Guide customers in the effective use of our software, ensuring they leverage all features and functionalities.
- Identify opportunities for upselling and cross-selling additional services and solutions.
- Customer Advocacy and Feedback:

- Serve as the voice of the customer within Maya HTT, providing feedback to product and service teams.
- Develop and implement customer feedback mechanisms to continuously improve our offerings.
- Advocate for customer needs and work to resolve any issues that arise.
- Performance Metrics and Reporting:

- Track and report on key performance indicators (KPIs) related to customer success.
- Analyze data to identify trends and areas for improvement.
- Present findings and recommendations to senior management.

**Qualifications**:

- Bachelor’s degree in Business, Engineering, or a related field.
- Proven experience in a Customer Success, Account Management, or similar role.
- Strong understanding of software solutions and engineering services.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proficiency in CRM software and customer success tools.

**Why join Maya HTT?**
- **Flex Working Hours and Hybrid Work. **Office downtown Montreal, 2-minute walk from Atwater Metro.
- **Permanent Position and Competitive Base Salary.**:

- **100% Employer-Paid Benefits starting from Day One**: Medical, Dental, Vision, Life, Short/Long Term disability insurances.
- **Retirement Savings**: Group RRSP / DPSP Plan with Employer Contributions open to join from Day One
- **Career Growth Opportunities**: Our flexible career paths allow you to grow, and we like to promote internally.
- **Learning Opportunities**: Learn from the best in the industry and develop your skills.
- **Generous Time-Off Policy**: We promote a Healthy Work-Life Balance with a Flexible PTO Policy, Sick/Personal Days, and a Summer Flex Schedule.
- **Structured Onboarding Program**:We’re invested in your success; you’ll have team members to support you and provide a wide range of assistance from Day One.
- **Join an award-winning company that is recognized worldwide as an industry leader.

  • Manager of Customer Success

    2 months ago

    Montréal, QC, Canada GHGSat Full time

    **Manager of Customer Success** **Location**: Montreal, Canada **Description**: GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand,...

  • Customer Success Manager

    4 weeks ago

    Montréal, QC, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    2 months ago

    Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Customer Success Manager

    2 weeks ago

    Montréal, QC, Canada Essential HR Full time

    So would we. That’s why we founded FundSource26 Inc., an award-winning funding vehicle for purpose-driven organizations. We provide strategic planning, coaching, and turnkey solutions that get non-profits FUNDED so that they can spend less time chasing money and more time doing good. The role: Would you like to see more good in the world? As a Customer...

  • Customer Success Manager

    3 months ago

    Montréal, QC, Canada Velixo Full time

    Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada. With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need. Customers love Velixo...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Velixo Full time

    Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada. With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need. Customers love Velixo...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Nakisa Full time

    This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the management of accounts, ensuring...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...

  • Customer Success Manager/ Gestionnaires de

    7 days ago

    Montréal, QC, Canada Local Logic Full time

    **Our mission** At Local Logic, our mission is to help make sustainable, equitable, and prosperous cities through the power of data. We started our journey at McGill University’s urban planning department, where we came to see that cities were being developed in all kinds of unsustainable ways. Why were sprawling suburbs still being built, when doing so...

  • Customer Success Manager

    5 months ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services. The CSM...

  • Customer Success Operations Manager

    5 months ago

    Montréal, Canada Connect&Go Full time

    We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we...

  • Customer Success Specialist

    2 weeks ago

    Montréal, QC, Canada Empego Technolgies Inc. Full time

    Nous sommes présentement à la recherche d'un(e) spécialiste au succès client pour rejoindre notre équipe dynamique. Notre entreprise est reconnue pour son engagement et l'excellence de son service client. La satisfaction de nos clients est notre priorité. **Description du rôle** - **Gestion de la relation client**: Soyez le point de contact principal...

  • Enterprise Customer Success Manager

    5 months ago

    Montréal, Canada Bizzabo Full time

    The Enterprise Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our largest and most strategic customers, working across multiple industries, use cases, & stakeholders. The Enterprise Customer Success Manager...

  • Customer Success Manager

    7 months ago

    Montréal, Canada Rival Insurance Technology Full time

    **Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...

  • Bilingual Customer Success Manager

    5 months ago

    Montréal, Canada Novisto Full time

    **We are looking for an experienced Bilingual Customer Success Manager to join the team and support our rapid growth.** You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our...