Customer Success Manager

7 months ago

Montréal, Canada Explorance Full time

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community.

**Job Overview**:
Our CSMs are primarily responsible for providing stellar service and helping clients realize the full value of our SaaS based learning analytics software. Through a focus on building strong relationships, CSMs ensure the satisfaction and success of our clients on a day-to day basis.

Successful CSMs are thoughtful communicators with a strong customer orientation and a history of naturally becoming experts in any software they utilise. We use a proactive, resourceful approach to not only answer questions and resolve issues, but to become a trusted partner and exceed client expectations.

**What you will do as a Customer Success Manager**:

- Manage a portfolio of 15-20 large-scale Enterprise clients.
- Be a strategic thinker and partner who connects customer goals with Explorance products.
- Maximize client satisfaction and adoption.
- Contribute to client retention for assigned accounts through proactive engagement.
- Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Explorance can meet their needs.
- Serve as an expert in learning analytics within our Metrics that Matter software platform.
- Perform annual client reviews for all accounts.
- Deliver Data Analyses to subscribing clients.
- Perform high level product and service consultations.
- Perform software trainings, implementations, and oversee software upgrades.
- Bring intelligent product feedback from clients to the Explorance Product team.
- Provide client account updates to team members, Sales Executives, and Leadership staff.
- Provide exceptional support by troubleshooting technical inquiries and sharing best practices as it relates to the Explorance software.
- Independently manage incoming client support tasks and ad-hoc projects.

**Key Skills Needed for Success**:

- Empathy and an intrinsic desire to help others.
- Have a passion for corporate L&D and employee skill and career development.
- High degree of self-motivation and ability to work independently.
- Outstanding written and verbal communication; able to communicate effectively with all levels at an organization.
- Strong PowerPoint and presentation skills.
- Ability to quickly learn complex technology.
- Critical thinking, resourcefulness, attention to detail, and problem solving.
- Proven experience managing projects and meeting deadlines.
- Time and task management expertise.

**Experience & Education Preferred**:

- Bachelor’s degree
- 2+ years of experience as a Customer Success Manager in a SaaS based environment:

- Ability to travel up to 20% for onsite customer meetings or team trainings.
- Enterprise L&D or HR experience is a plus.
- Microsoft Office, Slack, Zendesk, and Salesforce.

**Other Requirements**
- At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check._

**About Explorance**

Founded in 2003, Explorance supports more than 20 million people in their individual journeys of purpose, growth, and impact. As the leading provider of Feedback Analytics Solutions, Explorance empowers organizations with actionable decision-making by measuring students’ and employees’ needs, expectations, skills, knowledge, and competencies. Explorance facilitates continuous improvement and accelerates the insight-to-action cycle leading to personal growth and organizational agility. Headquartered in Montreal with business units in Chicago, Chennai, Melbourne, Amman, and London. Explorance works with 25% of the Fortune 100 and 30% of the top Higher Education institutions, including 8 of the world’s top 10 business schools. The company has clients in more than 50 countries.

  • Customer Success Manager

    7 months ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    2 weeks ago

    Montréal, Canada SAS Full time

    : **Customer Success Manager (CI 360) - Hyrbid or Remote (Canada)** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If...

  • Customer Success Manager

    6 months ago

    Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...

  • Customer Success Manager

    6 months ago

    Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...

  • Customer Success Manager

    1 day ago

    Montréal, Canada Fundica Full time

    Company Description **Job Description**: We are looking for a motivated, proactive individual to drive the overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. The Customer Success Manager will identify opportunities in the market...

  • Customer Success Manager

    6 months ago

    Montréal, Canada Velixo Full time

    Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada. With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need. Customers love Velixo...

  • Customer Success Manager

    6 months ago

    Montréal, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...

  • Customer Success Manager

    6 months ago

    Montréal, Canada Nakisa Full time

    This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the management of accounts, ensuring...

  • Customer Success Manager

    1 day ago

    Montréal, Canada Kaptio Travel Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...

  • Manager of Customer Success

    3 months ago

    Montréal, QC, Canada GHGSat Full time

    **Manager of Customer Success** **Location**: Montreal, Canada **Description**: GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand,...

  • Customer Success Manager

    2 months ago

    Montréal, QC, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    55 minutes ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Customer Success Manager

    2 months ago

    Montréal, QC, Canada Maya HTT Full time

    Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the...

  • Customer Success Manager

    4 months ago

    Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Customer Success Operations Manager

    7 months ago

    Montréal, Canada Connect&Go Full time

    We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we...

  • Enterprise Customer Success Manager

    7 months ago

    Montréal, Canada Bizzabo Full time

    The Enterprise Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our largest and most strategic customers, working across multiple industries, use cases, & stakeholders. The Enterprise Customer Success Manager...

  • Customer Success Manager

    9 months ago

    Montréal, Canada Rival Insurance Technology Full time

    **Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...

  • Customer Success Manager

    1 day ago

    Montréal, Canada Absolute Labs Full time

    We are an experienced team of seasoned entrepreneurs, engineers and executives from Fintech and Web3 start-ups from the likes of Adobe, Salesforce and JP Morgan, who've worked together for 12 years through several successful start-ups. We are expanding our talented team in the U.S., Montreal and Europe. Join us! As a Customer Success Manager at Absolute...

  • Customer Success Manager

    2 months ago

    Montréal, QC, Canada Essential HR Full time

    So would we. That’s why we founded FundSource26 Inc., an award-winning funding vehicle for purpose-driven organizations. We provide strategic planning, coaching, and turnkey solutions that get non-profits FUNDED so that they can spend less time chasing money and more time doing good. The role: Would you like to see more good in the world? As a Customer...

  • Enterprise Customer Success Manager

    7 months ago

    Montréal, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 5,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...