Professional Services Consultant

2 weeks ago

Remote, Canada Ada Support Full time

At Ada our mission is to make customer service
extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.

Ada is an AI-powered
customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.

We're looking for a Consultant to join our Professional Services team.

You will be the quarterback on each implementation, responsible for the successful delivery of your accounts, as well as the expansions of existing accounts.


You will partner with Account Executives and Solutions Consultants to support services activities with technical and consultative expertise during the final stages of the sales cycles.

After a seamless handoff, you will support the account team by leading the implementation - executing on the agreed upon deliverables, in the agreed upon timeframe.

Additionally, you have a mindset of ongoing process improvement. You constantly ask, _"How could we do this better?" _in order to develop new solutions for individual client challenges.

You describe yourself as a deep thinker with a knack for problem solving.

What motivates you is an opportunity to play an integral role in shaping the future of customer experience through automation.

As an innovator and trailblazer in the space, you will not just be implementing a conversational AI solution - you will be changing the way businesses communicate.


About You:

  • 3 years of professional services or technology consulting experience, with a passion for implementing technology.
  • Working knowledge of APIs and a fundamental understanding of SaaS platforms represented in Ada's partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.), is an asset.
  • Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved.
  • Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fastpaced environment.

Outcomes:

  • Own the successful training and enablement of new clients, to develop strong alignment and trust, and ensure their overall success with Ada. Engage with the presales team to review and confirm scope of engagements prior to the salestoimplementation handoff process.
  • Deliver on multiple complex, concurrent client engagements while ensuring that each remains inscope and ontime.
  • Provide industry and product expertise, including ability to demonstrate, configure, test, train and deploy Ada solutions.
  • Collaborate with your team to formulate strategies and best practices for implementation and consultations by developing the Professional Services' playbooks.

Benefits:

  • Competitive salary and generous stock option plan
  • Unlimited vacation
  • Wellness account
  • Extended health coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Employee and family assistance plan

Perks:

  • Flexible work schedule
  • Remotefirst, Inperson friendly work environment with WFH budget
  • Paid parental leave for Canadian residents
  • Development opportunities
The expected salary range for this position is $91,000 to $108,000 CAD.

Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

LI-NS1

About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada's founding story on our Careers page.

  • Professional Services Consultant

    1 week ago

    Remote, Canada Ada Support Full time

    At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and...

  • Professional Practice and Quality Consultant

    6 days ago

    Remote, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Permanent, Full Time (1.0 FTE) Program Name: Practice, Quality, and Risk Work Schedule: Days Biweekly Hours:75 On Call: No **Job Summary**: The Professional Practice and Quality Consultant provides leadership in clinical and professional practice and is responsible for responding to requests for professional...

  • Professional HR and Health and Safety Consultant

    2 weeks ago

    Remote, Canada Dunk & Associates Full time

    **Professional HR and H&S Consultant** **Who We Are**: Dunk & Associates/Systems 24-7 is a privately-owned Canadian company in operation since 2000, specializing in helping employers create safe, healthy workplaces. We do this by assisting companies in managing their workplace programs, such as Health & Safety, Human Resources, and Wellness. Our...

  • Health & Safety Consultant

    6 days ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    **JOB TITLE**:Health & Safety Consultant **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **REGION**:Central West Ontario **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the Consulting Services Manager, the Health and Safety Consultant role is responsible for providing health & safety services and solutions (both virtually and in...

  • Health & Safety Consultant

    2 weeks ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    JOB TITLE:Health & Safety ConsultantPOSITION OPENINGS:1STATUS:Permanent, Full TimeREGION:Central West OntarioHOURS OF WORK:35 hours/weekJob SummaryReporting to the Consulting Services Manager, the Health and Safety Consultant role is responsible for providing health & safety services and solutions (both virtually and in person) to customers. The Consultant...

  • Health & Safety Consultant

    2 weeks ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    **Health & Safety Consultant (Remote)** **Must reside within the Central West Region of Ontario** Love what you do. Join a team with a passion for protecting potential. We are looking for people who are skilled at what they do and are driven to contribute to our vision and share our values: a concern for worker well-being, a desire to nurture strong...

  • Director, Professional Practice and Education

    2 weeks ago

    Remote, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Professional Practice Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No **Job Summary**: The Director, Professional Practice and Education provides national leadership to the organization around practice (regulated and unregulated) and education including...

  • IT Support Consultant

    2 weeks ago

    Remote, Canada Vision33 Full time

    **IT Support Consultant** **Full Time / Permanent** **Location: Dartmouth, NS** **Be part of a transformation and global expansion with Vision33!** Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We do this by providing the right software, services, and support to break...

  • 202404 - 8222 - Specialized Consultant, Healthy

    1 week ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    **JOB TITLE**:Specialized Consultant, Healthy Workplaces (HW) **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **LOCATION**:Home Office Based **REGION**:Central West, Ontario (GTA, PEEL, HALTON, VAUGHAN) **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the Consulting Services Manager, the Specialized Consultant, Healthy Workplaces...

  • 202404-8222 - Health & Safety Consultant

    6 days ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    **JOB TITLE**:Health & Safety Consultant **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **LOCATION**:Home Office **REGION**:Central West Ontario **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the Consulting Services Manager, the Health and Safety Consultant role is responsible for providing health & safety services and solutions...

  • 202402-8224 - Specialized Consultant, Machine &

    3 weeks ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    **Details of the Role**: **JOB TITLE**:Specialized Consultant, Machine & Robotics Safety (MRS) **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **LOCATION**:Home Office Based **REGION**:West Ontario **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the Manager, Consulting Services, the Specialized Consultant, Machine & Robotics...

  • Director, Professional Practice and Education

    2 weeks ago

    Remote, Canada VON Canada Full time

    Requisition Details:Employment Status: Regular, Full Time (1.0 FTE)Program Name: Professional PracticeNumber of Hours Bi-Weekly: 75Work Schedule: DaysOn Call: NoJob Summary:The Director, Professional Practice and Education provides national leadership to the organization around practice (regulated and unregulated) and education including program development....

  • Sales Consultant

    3 weeks ago

    Remote, Canada Norseman Structures Full time

    **This is a remote position that can be located in Saskatoon, Calgary or Winnipeg.** **Summary** Norseman Structures has been in the protection and shelter business for over 100 years, starting with the fabrication of outfitter and exploration tents in the 1920s. Today we deliver a wide variety of ShelterSolutions to customers in virtually every industry,...

  • 202404-8122 - Health & Safety Consultant - Thunder

    1 week ago

    Remote, Canada Workplace Safety & Prevention Services Full time

    **JOB TITLE**:Health & Safety Consultant **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **LOCATION**:Home Office **REGION**:North East Ontario - Thunder Bay **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the Consulting Services Manager, the Health and Safety Consultant role is responsible for providing health & safety services...

  • Azure Integration Consultant

    2 months ago

    Remote, Canada Oomple Full time

    **About Us** Oomple is the leading global marketplace empowering the next generation of on-demand professionals by directly connecting them to companies seeking an agile workforce. We provide professionals with the tools and community they need to thrive. Our platform is revolutionizing the way companies find, match, and manage skilled professionals —...

  • Document Review Professional

    2 weeks ago

    Remote, Canada Consilio Services Full time

    Consilio Services is seeking French Canadian Document Review Professionals in the Legal industry for a Data Security project in Canada. See below for more details and submit your resume today! - **Assignment Details**:_ - _Hourly Requirement: 39.5 Hours per week (No OT permitted)_ - _Location: Remote/work from home in Canada_ - _Pay Rate: CA$35/HR._ -...

  • Document Review Professional

    4 days ago

    Remote, Canada Consilio Services Full time

    Consilio has an upcoming need for Document Review Professionals in the Legal industry for a Data Security Incident project in Canada. See below for more details and submit your resume today! - **Assignment Details**:_ - _Hourly Requirement: 39.5 Hours per week (No OT permitted)_ - _Location: Remote/work from home in Canada_ - _Pay Rate: CA$30/hr._ -...

  • Oracle Cloud Scm

    1 week ago

    Remote, Canada Mountain State Software Solutions (MS3) Full time

    **JOB SUMMARY**: A Lead Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. They provide advanced technical support and...

  • Immigration Consultant/paralegal

    4 weeks ago

    Remote, Canada Mendez Immigration Services Full time

    **About us** Our office is a fast-growing immigration consultancy with clients all over Canada and the world. We are located 20 minutes from the US and 40 minutes from one of the Canadian towns with the most Spanish-speaking workers, Leamington. Our clients prefer us because we serve them with great sense of responsability and passion. - If you have...

  • Technical Product Specialist

    4 weeks ago

    Remote, Canada Dynatrace Full time

    As a Technical Product Specialist in our Professional Development Program (PDP) you will develop the necessary skills to engage with our customers with confidence and provide them with best-in-class advice to get the most out of Dynatrace platform. You will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and...