Program Manager

3 weeks ago

London, Canada Indwell Full time

Program Manager
- Full-Time
Enhanced Support Programs
Woodfield Gate and Thompson Rd
London, Ontario

**Closing Date for Applications**: June 14th, 2023.

**About Indwell**: We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: indwell.ca/our-model

**Hours**: Full-time hours (40hrs/week) with flexibility required. Primarily weekdays, although hours are variable based on program needs. On-call duties required.

**Key Responsibilities**:
Program Management
- Promote and demonstrate the vision, mission and values of Indwell within the workplace and the community.
- Establish and maintain excellent collaborative relationships with community and health partners that support the team and tenants,
- Plan, develop, coordinate and evaluate the teams, activities, and tenant supports.
- Ensure that program activities support tenant needs.
- Ensure compliance with all standards and regulations.
- Support the delivery and review of quality services and care,
- Assure thorough debrief with program staff for all critical incidents and occurrences,
- Be attuned to team dynamics: Implement strategies and processes that support the development and maintenance of positive and professional team culture.
- Consistently collaborating and communicating with Indwell Senior Leadership and Staff to identify and problem solve around gaps in service, systems, and processes.
- Support roll-out of new assessment tools to program staff and tenants.
- Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Supervisor, and representing Indwell at possible hearings.
- Responsible for program budget oversight and associated reporting requirements.

Team Participation and Leadership
- Work collaboratively with all directors and managers to promote Indwell’s organizational goals.
- Organize and lead regular team meetings and attend other agency meetings as required.
- Supervise and support employees, students, and volunteers, providing leadership and direction.
- Participate in professional development or other relevant training programs.
- Keep apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants in the most effective manner available.
- Demonstrate creativity and encourage enthusiasm around strategic planning and implementation.
- Foster a sense of belonging for both tenants and staff in each program.
- Conduct and document regular check-ins with staff and complete employee performance evaluations and development plans.
- Support, encourage, and coach leadership development for interested team members.
- Ensure consistent and clear direction to program staff around maintaining and protecting tenant health records.
- Demonstrate ongoing commitment to learning and supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice), while leading the teams in the same.
- Provide oversight to the coordination of scheduling and on-call responsibilities.
- Perform on-call responsibilities as required.
- Oversee a thorough onboarding and orientation process for new employees, students, and volunteers.
- Participate in and/or lead the staff recruitment process as needed, in collaboration with Regional Program Manager, Program Supervisor and HR Team.
- Support staff in their efforts to engage tenants in achieving their goals and encourage independence and recovery.
- Support the team / staff responses to tenant complaints/concerns.
- Provide front line support as needed, as a member of the interdisciplinary team,
- Participate and contribute to relevant Cross Regional Teams.
- Perform all other duties as assigned.

Tenant Supports
- As a representative of a faith-based organization, recognize and promote the role of spirituality in personal development, and provide support and guidance as required.
- Develop and maintain a supportive relationship and therapeutic rapport with tenants.
- Manage rent, occupancy, and tenant relations in accordance with the Indwell Policies and the Residential Tenancies Act.
- Lead, coordinate and/or participate in case conferences with external stakeholders as required.
- Oversee the intake process for new tenants and support the team with coordinating move-ins and tenant welcome.
- Provide oversight in the service planning process which is individualized to each tenant. Inclusive of

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