Client Services Specialist

2 weeks ago

Montréal, Canada Data Communications Management - DCM Full time

**Position: Client Services Specialist (Bilingual)**
**Type: Full Time Permanent**
**Location: Montreal**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for a bilingual Client Services Specialist who will be responsible for coordinating and managing activities on clients' accounts and ensure that we deliver products and services that meet customer expectations. This person will have the responsibility to understand client requirements and provide advice on how to best meet those requirements from a print manufacturing perspective.

**KEY RESPONSIBILITIES**:

- Understand and interpret client requests and translate those requests into instructions and production specifications to be fulfilled to achieve the clients’ desired results.
- Lead client activities related to the coordination of production and order execution.
- Process requests directly from Clients or a Sales Associate relating to orders, inventory, pricing, deliveries, general inquiries, customer issues and leads in identifying problems and creating solutions.
- Advise and recommend the best manufacturing processes to meet Client’s expectations including, but not limited to, size, quantity, paper, finishing and delivery method.
- Provide a timely response to pricing inquiries, item set ups, contract pricing, and all other administrative tasks that may be required.
- Work with internal teams to develop workback schedules that could have a wide range of touchpoints and dependencies.
- Manage client inventory levels through historical analysis and making informed recommendations.
- Gather data as required for the development of partner business reviews (PBR’s) or other customer reporting needs.
- Effective communication to internal and external stakeholders.
- Fully understand Client contract terms and conditions, Statement of Work and Service Level Agreements as assigned.
- Perform other duties as assigned.

**REQUIREMENTS**:

- Excellent interpretation and communication skills
- Excellent coordination and/or project management skills
- Analytical with solid problem-solving skills
- Process driven and detail oriented
- Must be able to work both independently and within a team environment
- Bilingual proficiency in both French & English languages (spoken and written)
- Must have intermediate to advanced knowledge of Microsoft Office products (Excel & Outlook)
- Print production knowledge and/or understanding of Digital Print, Large Format Print, Offset and related processes would be an asset
- Post-secondary diploma and/or other related experience

Please submit resume in English.

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

**Poste: Spécialiste des services clients (Bilingue)**

**Type de poste: Temps plein, permanent**

**Lieu de travail: Montréal**

DCM est un partenaire en solutions de communication qui ajoute de la valeur aux grandes entreprises nord-américaines en créant des liens plus significatifs avec leurs clients. Nous associons les connaissances des clients et le leadership éclairé à des produits de pointe, à une technologie modulaire habilitante et à des services qui alimentent les stratégies de mise en marché de nos clients. Nous aidons nos clients à gérer la façon dont leurs marques prennent vie, à déterminer les canaux qui leur conviennent, à gérer des campagnes multimédias, à déployer un marketing spécifique au lieu et 1:1, à exécuter des programmes de fidélisation personnalisés et à ré

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