Client Services Specialist

15 hours ago

Montréal, Canada Data Communications Management - DCM Full time

**Position: Client Services Specialist (Bilingual)**
**Type: Full Time Permanent**
**Location: Montreal**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for a bilingual Client Services Specialist who will be responsible for coordinating and managing activities on clients' accounts and ensure that we deliver products and services that meet customer expectations. This person will have the responsibility to understand client requirements and provide advice on how to best meet those requirements from a print manufacturing perspective.

**KEY RESPONSIBILITIES**:

- Understand and interpret client requests and translate those requests into instructions and production specifications to be fulfilled to achieve the clients’ desired results.
- Lead client activities related to the coordination of production and order execution.
- Process requests directly from Clients or a Sales Associate relating to orders, inventory, pricing, deliveries, general inquiries, customer issues and leads in identifying problems and creating solutions.
- Advise and recommend the best manufacturing processes to meet Client’s expectations including, but not limited to, size, quantity, paper, finishing and delivery method.
- Provide a timely response to pricing inquiries, item set ups, contract pricing, and all other administrative tasks that may be required.
- Work with internal teams to develop workback schedules that could have a wide range of touchpoints and dependencies.
- Manage client inventory levels through historical analysis and making informed recommendations.
- Gather data as required for the development of partner business reviews (PBR’s) or other customer reporting needs.
- Effective communication to internal and external stakeholders.
- Fully understand Client contract terms and conditions, Statement of Work and Service Level Agreements as assigned.
- Perform other duties as assigned.

**REQUIREMENTS**:

- Excellent interpretation and communication skills
- Excellent coordination and/or project management skills
- Analytical with solid problem-solving skills
- Process driven and detail oriented
- Must be able to work both independently and within a team environment
- Bilingual proficiency in both French & English languages (spoken and written)
- Must have intermediate to advanced knowledge of Microsoft Office products (Excel & Outlook)
- Print production knowledge and/or understanding of Digital Print, Large Format Print, Offset and related processes would be an asset
- Post-secondary diploma and/or other related experience

Please submit resume in English.

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

**Poste: Spécialiste des services clients (Bilingue)**

**Type de poste: Temps plein, permanent**

**Lieu de travail: Montréal**

DCM est un partenaire en solutions de communication qui ajoute de la valeur aux grandes entreprises nord-américaines en créant des liens plus significatifs avec leurs clients. Nous associons les connaissances des clients et le leadership éclairé à des produits de pointe, à une technologie modulaire habilitante et à des services qui alimentent les stratégies de mise en marché de nos clients. Nous aidons nos clients à gérer la façon dont leurs marques prennent vie, à déterminer les canaux qui leur conviennent, à gérer des campagnes multimédias, à déployer un marketing spécifique au lieu et 1:1, à exécuter des programmes de fidélisation personnalisés et à ré

  • Client Services Specialist

    7 months ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...

  • Bilingual Client Content Specialist

    6 months ago

    Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Our Customer Content Specialist...

  • Client Production Specialist

    7 months ago

    Montréal, Canada Canada Data Communications Management Corp. Full time

    **Title**:Client Production Specialist **Type**:Full Time, Permanent **Location**:1500 Saint-Patrick, Montreal **Reports to**:Client Services Manager **QUALIFICATIONS** - Rsponsible for leading and providing product and service expertise during all the coordination and project management activities associated on client accounts that have been assigned on an...

  • Client Success Specialist

    6 months ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal or Toronto offices. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work...

  • Client Success Specialist

    6 months ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...

  • Client Success Specialist

    6 months ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...

  • Client Service Manager

    6 months ago

    Montréal, Canada ADP Full time

    **ADP is hiring a Client Service Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a** Client Service Manager**, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters...

  • Client Service Manager

    6 months ago

    Montréal, Canada ADP Full time

    **ADP is hiring a Client Service Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a** Client Service Manager**, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters...

  • Specialist, Client Account and Compliance Services

    6 months ago

    Montréal, Canada Richter Full time

    **Richter Montreal and Toronto Office** **Overview** Richter is a Business | Family Office that provides strategic advice on business matters and on families’ financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to help...

  • Client Integration Specialist

    1 month ago

    Montréal, QC, Canada TS Imagine Full time

    **_About the job_** TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional...

  • Junior Client Integration Specialist

    6 months ago

    Montréal, Canada TS Imagine Full time

    **_About the job_** TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the Financial Services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional...

  • Global Entity Services Specialist

    6 months ago

    Montréal, Canada The Maples Group (Financial Services) Full time

    Position: Global Entity Services Specialist Location: Montreal, Canada The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base,...

  • Client Service Representative

    6 months ago

    Montréal, Canada Andy Transport Full time

    **Client Support Specialist - Dryvan** **About us** ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients'...

  • Client Service Representative, Courier

    6 months ago

    Montréal, Canada Omnitrans inc. Full time

    If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Omnitrans is currently searching for a Client Service Representative,...

  • Specialist - Client Account and Compliance Services

    2 months ago

    Montréal, QC, Canada Richter LLP Full time

    **Richter Montreal Office** **Overview** The Specialist - Client Account and Compliance Services responsibility is to assist the Client Relationship Manager (CRM) with compliance related matters, administrative tasks, and liaise with other members of the RFO team in providing daily portfolio maintenance, administration, and superior client...

  • Spécialiste Intégration Client

    6 months ago

    Montréal, Canada PayFacto Full time

    Nous recherchons un spécialiste en intégration client pour se joindre à notre équipe! En collaboration avec les équipes Projets et Expérience client, votre principale responsabilité sera l'intégration de nouveaux clients sur nos plateformes SAAS et autres produits digitaux. Ces intégrations comprendront différents produits pour le même projet...

  • Client Enablement Specialist

    4 months ago

    Montréal, QC, Canada Mercer Full time

    At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome...

  • Global Entity Services Specialist

    6 months ago

    Montréal, Canada The Maples Group (Financial Services) Full time

    **Position**:Global Entity Services Specialist **Location**:Montreal, Canada **About Us** The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a...

  • Client Success Specialist

    6 months ago

    Montréal, Canada Aon Full time

    This is a hybrid role with the flexibility to work both virtually and from our Montreal office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions...

  • Global Entity Services Specialist

    6 months ago

    Montréal, Canada The Maples Group (Financial Services) Full time

    **Global Entity Services Specialist** The Maples Group has operated in Montreal since 2009. The Group is a standard bearer in financial services, trusted by many of the world’s largest hedge fund managers, private asset firms and international corporations. In 2022, the Group was again recognized as one of Montreal's Top Employers by the publisher of...