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Client Solutions Specialist

4 months ago

Montréal, Canada Axya Full time

** French version below**_

About Axya

Axya is an innovative technology company that digitizes, automates, and optimizes the source to pay process in the manufacturing industry. It has developed the best technological solution for all companies that have manufacturing needs or capabilities in custom parts. All this to make the procurement process simpler, faster, and less expensive than the traditional method.

As the Client Solutions Specialist, you will help us achieve our ambitious growth goals, by playing an active role in the sales team. You will build company-wide knowledge so you can find solutions, create moments of truth, and deliver value to our clients with each interaction. You will work alongside 2 Account Executives to support them on all their client calls as an industry specialist. Your job will consist in building the best possible solution for our client to use.

**What you’ll do**
- Prepare and participate in discovery meetings with prospective clients in order to identify opportunities to sell Axya solutions.
- Prepare and participate in presentation meetings to perform product demonstrations to prospective clients. Preparation include decks and demonstration interfaces.
- Improve sales material in collaboration with the sales and marketing teams.
- Participate in trade shows
- Being involved in the product development roadmap
- Use creative solutions to gather information that helps identify, understand, troubleshoot, and resolve client issues
- Evaluate and prioritize client questions and inquiries
- Become an expert in all products and features offered to our clients
- Build sustainable, trustworthy relationships with clients through positive and personal interactions
- Proactively seek out ways to improve the customer experience
- Maintain the highest levels of client satisfaction and act with a sense of urgency that meets our clients expectations

**Requirements**:

- Minimum of 5 years client service experience
- Exceptional communication (french & english)
- Expertise in troubleshooting and creative problem solving
- Must be a self-starter and able to independently move projects forward & prioritize tasks
- Love to experiment and think outside of the box in a fast moving environment.
- Show resilience when encountering problems.
- Industrial or manufacturing experiences
- Engineering (or similar) background
- Eager to learn - curious

**Nice to have**
- Engineering degree
- Software experiences (SaaS)

**Benefits**

Why be part of our team?
- 100% Remote
- Unlimited vacation policy
- Health group insurance program
- Flexible schedule
- You’ll join a dynamic and highly collaborative team
- ____________

Spécialiste des solutions clients

À propos d'Axya

Axya est une entreprise technologique innovante qui numérise, automatise et optimise le processus source-payeur dans l'industrie manufacturière. Elle a développé la meilleure solution technologique pour toutes les entreprises qui ont des besoins ou des capacités de fabrication de pièces sur mesure. Tout cela pour rendre le processus d'approvisionnement plus simple, plus rapide et moins coûteux que la méthode traditionnelle.

En tant que spécialiste des solutions clients, vous nous aiderez à atteindre nos objectifs de croissance ambitieux, en jouant un rôle actif dans l'équipe de vente. Vous acquerrez des connaissances sur l'ensemble de l'entreprise afin de pouvoir trouver des solutions, créer des moments de vérité et apporter de la valeur à nos clients à chaque interaction. Vous travaillerez aux côtés de 2 Account Executives pour les soutenir dans tous leurs appels clients en tant que spécialiste du secteur. Votre travail consistera à élaborer la meilleure solution possible pour notre client.

**Ce que vous ferez...**
- Préparer et participer à des réunions de découverte avec des clients potentiels afin d'identifier les opportunités de vente des solutions Axya.
- Préparer et participer à des réunions de présentation pour effectuer des démonstrations de produits aux clients potentiels. La préparation comprend des decks et des interfaces de démonstration.
- Améliorer le matériel de vente en collaboration avec les équipes de vente et de marketing.
- Participer à des salons professionnels
- S'impliquer dans la feuille de route du développement des produits
- Utiliser des solutions créatives pour recueillir des informations qui aident à identifier, comprendre, dépanner et résoudre les problèmes des clients.
- Évaluer et hiérarchiser les questions et les demandes des clients
- Devenir un expert de tous les produits et fonctionnalités proposés à nos clients
- Établir des relations durables et dignes de confiance avec les clients grâce à des interactions positives et personnelles.
- Rechercher de manière proactive des moyens d'améliorer l'expérience client
- Maintenir les plus hauts niveaux de satisfaction des clients et agir avec un sens de l'urgence qui répond aux attentes de